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Getting 11D license keys from serial numbers

Updated: 23 May 2010 | 5 comments
Robbie Wilson's picture
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I am working with a friends company and they just purchased 11D server with remote agents and agents for Exchange. I have the express package with software but it simply lists the serial numbers and not the actual license keys for installation. I went into the licensing portal but it still only shows the serial numbers and not licenses. How can I get the license keys to install the product/agents? Customer number is 55937623. Any help is appreciated.
Robbie

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David Sanz's picture
03
Jan
2007
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Robbie

After you register in the licensing portal with your user name and password you can manage your licenses. After adding them, you should register them. In this step, you need to enter an e-mail account where you will receive the codes.

Regards

Robbie Wilson's picture
03
Jan
2007
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Yes, I did this part but it still only shows the serial numbers and there is nothing for me to register? Any other way for me to get them? How long does it take to have them emailed? Thanks.

David Sanz's picture
03
Jan
2007
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Robbie

Try making an advanced search that will display every number and will give you the option to "register" those numbers, process in which the codes will be emailed to you.

I had to do this last week

Robbie Wilson's picture
03
Jan
2007
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Trying again to see if it works. Thanks for the help.

Deepali Badave's picture
04
Jan
2007
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Hello,

For any purchase, upgrade or licensing issues, you can contact our Sales team as mentioned below:

http://www.symantec.com/corporate/corpdir.html

Regards,

Deepali