I'm trying to find out what variables would allow me to display the person who is actually reassigning the ticket, not just the name of the person/group who it has been reassigned to.
In the SD.IncidentManagement workflow project -> Initial Diagnosis -> Initial Diagnosis component editor -> Event Configuration tab -> Start Process ellipsis (to show the model). The Send Email component, I'm modifying the Html Content field of the email Body.
I've found the "reason for reassignment" (var name: ReasonForEscalation)) but nothing related to the actual person doing the reassignment.
Can anyone help?