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Getting Duplicate Email Notifications After Job Completion. BE 2012

Created: 30 Apr 2013 • Updated: 03 May 2013 | 4 comments
This issue has been solved. See solution.

After migrating our Backup Exec 2012 media server to a new server, we are now getting duplicate job completion emails for all backup jobs. The only place I have an email notification set to be sent is under each backup jobs notification setting. Under Alerts and Notifications I do not have any Alert Categories set to send email notifications. I actually have the Job Success category disabled here, and that's the one I'm having trouble with.

I followed the instructions for the migration using this article - www.symantec.com/business/support/index?page=conte..., and I even deleted and recreated my backup jobs per this article - http://www.symantec.com/business/support/index?pag.... Needless to say I am at a loss as to why I am getting duplicate email notifications, so any help you folks can provide will be much appreciated. Below is the alert I am getting duplicates of for one of our jobs.

Backup Exec Alert: Job Success (Server: "NEEDLES") (Job: "needles-Full")

Thanks

Operating Systems:

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jrb1027's picture

Thanks VJ!

By removing the one recipient that was on a different domain fixed the duplicate message issue. However, this means I won't be able to send notifications to this off domain person. Are there any work arounds for this?

Thanks!

VJware's picture

You may try this workaround ~

Create a contact for the external user from Domain B in your Domain A (Where BE is installed). Then add Domain B email address under alias for this contact with a linked mailbox.

SOLUTION
jrb1027's picture

That will work, but I was curious if there was a solution within Backup Exec. My email notifications worked perfectly before I migrated to a different server, and I didn't need to create an alias on my Exchange server. No worries though; the solution provided is simple and will work just as well.

Thank you!