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Getting error when i try to update server in Backup Exec 2012

Created: 14 May 2013 | 3 comments

Im trying to update a server when I get this error.

Utility Job Information
Error connecting to the remote computer.  Ensure that the computer is available, has WMI enabled, and is not blocked by a firewall.24 

Job Completion Status
Job started     : Wednesday, May 15, 2013 8:28:35 AMJob ended       : Wednesday, May 15, 2013 8:28:43 AMFinal error: 0x643 - Fatal error during installation.
Final error category: Other ErrorsCompleted status: Failed

I tryed to reinstall the agent on the server. Firewall is OK, WMI is enabled and running with no errors.

Operating Systems:

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VJware's picture

You tried the local install using which installation files ? And which account was used ? ( Backup Exec logon account or the remote server's local admin account ?

If UAC is enabled on the remote server, did you try launching the installer using "Run as admin" ?

Lastly, would you pls post the install log from both media & remote server.