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Getting an exception while backing up large VM

Updated: 21 May 2010 | 13 comments
teich's picture
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Backup Set Detail Information

VMware vcbMounter job started to export virtual machine 'Example'. Saturday, October 04, 2008 at 6:25:49 PMVMware vcbMounter job to export virtual machine 'Example' ended successfully. Saturday, October 04, 2008 at 10:05:43 PMV-79-57344-38721 - Failed to mount one or more virtual disk images:

 

 

Backup Set Summary

Backed up 275 files in 1 directory.Processed 342777083878 bytes in  5 hours,  13 minutes, and  18 seconds.Throughput rate: 1043 MB/minCompression Type: Hardware

the size is about what we expected this vm's data to be

 

Exceptions

Click an exception below to locate it in the job log

 

Backup- VMVCB::\\virtualcenter\VCGuestVm\(DC)Example(DC)\vm\Example
V-79-57344-38721 - Failed to mount one or more virtual disk images:

Comments

Steve W.'s picture
08
Oct
2008
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Take a look at the technote below. 

 

http://support.veritas.com/docs/311194

If this response answers your concern, please mark it as a "solution"

EinsteinTaylor's picture
08
Oct
2008
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I'm having the same issue with several different servers.  I have read the knowledge base and neither situation applies.  This failure is happening on Server 2003 machines that have 2 volumes (i.e.. a C: and a D: drive)

teich's picture
08
Oct
2008
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neither apply to me either the machine in question is a Windows Server 2003 machine with 2 volumes also

EinsteinTaylor's picture
09
Oct
2008
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I have opened a ticket with VMWare and it has been escalated past the engineers and test team.  I'm expecting a callback tomorrow, so if I hear anything I will let you know.  I'm sure a lot of people will be in need of this fix.

EinsteinTaylor's picture
13
Oct
2008
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In my previous post I of course meant Symantec and not VMWare is where I've opened the trouble ticket.  It's been escalated to the backline engineers and log files and what not are being gathered.  Will update...

tkilla's picture
29
Oct
2008
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Having a similar problem: Sichern- VMVCB::\\SWBAK01\VCGuestVm\(DC)Schwechat(DC)\vm\Discovered Virtual Machine\S1002
V-79-57344-38721 - Ein oder mehrere virtuelle Festplattenabbilder konnten nicht geladen werden:
 

(sorry, our customer is using a german installation of BE)

 

14 Dateien in 1 Verzeichnis gesichert.157311007985 Byte verarbeitet in 5 Stunden, 5 Minuten und 37 Sekunden.Durchsatzrate: 491 MB/Min.Komprimierungstyp: Hardware 

I'm also in contact the the symantec support, although they seem not to have any idea at the moment. If i get any solution on this, i will let you know a.s.a.p.

 

Kind regards.

Tina sdfgsdf's picture
17
Nov
2008
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Hi all,

 

I've the same problem :-(

 

Have you already got a sollution?

 

Regards

EinsteinTaylor's picture
17
Nov
2008
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I've been working with their top VMWare guy, and so far he has been able to duplicate it only when backing up to tape.   Still waiting on some resolution.

DanieleZ's picture
05
Jun
2009
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i've the same problem in the

i've the same problem in the windows 2003/2008 machine. windows 2000  and xp is ok.

marco campana's picture
14
Oct
2009
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Me TOO!!!

I've got the same problem, but it appears randomly.

I've got 10 VM (2 win 2008 x64 sp2, 1 win 2008 x86 sp2, 6 win 2003 x86 sp2 and 1 win 2003 x64 sp2).
Everytime i run the backup job i get different results:
sometimes i get the error message Failed to mount one or more virtual disk images for 2 VM and the other complete succesfully, sometimes I've got 6 error and 4 OK and so on...

I really don't understand this behaviour....

PS: for every VM i find this message in the job report 

Resource: "VMVCB::\\VCENTER.domain\VCGuestVm\(DC) Datacenter(DC)\vm\VMachine\VMName" is not snappable. Attempting to back up directly from the source volume.

I get it in all the case OK or not.... Can i ignore it or is it relevant?

marco campana's picture
09
Nov
2009
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 I installed the patch

 I installed the patch described here in the docs http://seer.entsupport.symantec.com/docs/327135.htm but the error persist....

No news from anyone?

CraigV's picture
09
Nov
2009
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Marco: Log as a new forum

Marco: Log as a new forum post...this 1 is ancient.

If you find this is a solution, please mark it as such.

marco campana's picture
13
Nov
2009
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 Ok, thank you.

 Ok, thank you.