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Getting non of the files request were backup with Sharepoint

Created: 06 Aug 2013 • Updated: 18 Oct 2013 | 13 comments
This issue has been solved. See solution.

Netbackup version 7.5.0.5

Windows 2008 server

 

Sharepoint is on a 2008 server

 

Here is what I see in the Status

8/6/2013 3:11:18 PM - Info nbjm(pid=5292) starting backup job (jobid=21535) for client uns4025-38, policy uns4025-38, schedule Diff  
8/6/2013 3:11:18 PM - Info nbjm(pid=5292) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=21535, request id:{03E9C551-FBA7-4D2D-B538-A75248214DBC})  
8/6/2013 3:11:18 PM - requesting resource uns40-88-hcart3-robot-tld-2
8/6/2013 3:11:18 PM - requesting resource uns40-88.NBU_CLIENT.MAXJOBS.uns4025-38
8/6/2013 3:11:18 PM - requesting resource uns40-88.NBU_POLICY.MAXJOBS.uns4025-38
8/6/2013 3:11:18 PM - granted resource uns40-88.NBU_CLIENT.MAXJOBS.uns4025-38
8/6/2013 3:11:18 PM - granted resource uns40-88.NBU_POLICY.MAXJOBS.uns4025-38
8/6/2013 3:11:18 PM - granted resource 0856L3
8/6/2013 3:11:18 PM - granted resource IBM.ULT3580-TD3.029
8/6/2013 3:11:18 PM - granted resource uns40-88-hcart3-robot-tld-2
8/6/2013 3:11:19 PM - estimated 0 Kbytes needed
8/6/2013 3:11:19 PM - begin Parent Job
8/6/2013 3:11:19 PM - begin SharePoint, Start Notify Script
8/6/2013 3:11:19 PM - Info RUNCMD(pid=7260) started            
8/6/2013 3:11:19 PM - Info RUNCMD(pid=7260) exiting with status: 0         
Status 0
8/6/2013 3:11:19 PM - end SharePoint, Start Notify Script; elapsed time: 00:00:00
8/6/2013 3:11:19 PM - begin SharePoint, Step By Condition
Status 0
8/6/2013 3:11:19 PM - end SharePoint, Step By Condition; elapsed time: 00:00:00
8/6/2013 3:11:19 PM - begin SharePoint, Read File List
Status 0
8/6/2013 3:11:19 PM - end SharePoint, Read File List; elapsed time: 00:00:00
8/6/2013 3:11:19 PM - begin SharePoint, Resolver Discovery
8/6/2013 3:11:19 PM - started process bpbrm (5716)
8/6/2013 3:11:21 PM - Info bpbrm(pid=5716) uns4025-38 is the host to restore to      
8/6/2013 3:11:21 PM - Info bpbrm(pid=5716) reading file list from client        
8/6/2013 3:11:28 PM - Info bpresolver(pid=2256) start            
8/6/2013 3:11:28 PM - Info bpbrm(pid=5716) from client uns4025-38: TRV - BPRESOLVER has executed on server (UNS4025-38)  
8/6/2013 3:12:05 PM - Info bpresolver(pid=2256) done.  status: 2         
Status 2
8/6/2013 3:12:05 PM - end SharePoint, Resolver Discovery; elapsed time: 00:00:46
8/6/2013 3:12:05 PM - begin SharePoint, Stop On Error
Status 0
8/6/2013 3:12:05 PM - end SharePoint, Stop On Error; elapsed time: 00:00:00
8/6/2013 3:12:05 PM - begin SharePoint, End Notify Script
8/6/2013 3:12:06 PM - Info RUNCMD(pid=9748) started            
8/6/2013 3:12:06 PM - Info RUNCMD(pid=9748) exiting with status: 0         
Status 0
8/6/2013 3:12:06 PM - end SharePoint, End Notify Script; elapsed time: 00:00:01
Status 2
8/6/2013 3:12:06 PM - end Parent Job; elapsed time: 00:00:47
none of the requested files were backed up(2)
 
 
 
I can ping both ways with no issues.  I have it configured to backup just the Microsoft SharePoint Resources.
 
This was working a couple of weeks ago and now it isn't/
Operating Systems:

Comments 13 CommentsJump to latest comment

Marianne's picture

Please check your config against this TN: http://www.symantec.com/docs/TECH146218

If backup still fails, please post bpresolver log as File attachment.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION
Will Restore's picture
8/6/2013 3:11:21 PM - Info bpbrm(pid=5716) uns4025-38 is the host to restore to      
 
Huh? are you doing backup or restore or both?
 

Will Restore -- where there is a Will there is a way

watsons's picture

Is uns4025-38 also the SQL backend server? If not, can you check if this host can communicate with the SQL server?

Wiriadi Wangsa's picture

Hi Wr,

I must admit "Info bpbrm(pid=5716) uns4025-38 is the host to restore to" is misleading. SharePoint backup job will show this even though it's doing backup.

Hi Nathan,

Given the error, it looks like NetBackup is unable to enumerate your SharePoint farm's topology. To verify, simply launch NetBackup Backup, Archive & Restore GUI on your SharePoint front-end server (run as administrator). Click Select for backup and check if "Micorosoft SharePoint Resources" is listed on the All Folders list.

Assuming there is no change to your NetBackup credential & the account is not expired, try: 

http://www.symantec.com/connect/blogs/sharepoint-2...

Let see how it goes.

Cheers,

Wiriadi

NathanNieman's picture

uns4025-38 is the front end not the SQL back end.  Trying to do a backup.

 

Wiriadi I will give that a try.

NathanNieman's picture

Ok So I log into UNS4025-38 and Open in Backup, Archive, and restore and I am able to see the Microsoft Sharepoint Resources with no issues.  I am going to try to back them up from the client to see what happens.

watsons's picture

This known issue in NB7.5.0.5: http://www.symantec.com/docs/TECH202784 probably does not match your symptom since you can view the topology, but it may help with the SPSWrapper log that you can check if it's doing something there.

Also bpresolver and application event log (on the front end server) may help.

Marianne's picture

Have you gone through the checklist in TECH146218?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

NathanNieman's picture

Yes I have went though all that and was at one time able to back up.  I will review that again also.

Will Restore's picture

any luck Nathan?

Will Restore -- where there is a Will there is a way

NathanNieman's picture

Went back though every things and found one issue.

 

 

Some how the backup Operations was not set up in the local sercurity privileges for Allow log on locally.

Changed that reran the backup and it worked.

 

Not to get a LUN to my server and start testing Granular backups.