Ghost Solution Suite

We recently purchased SYMC GHOST SOLUTION SUITE 2.5 with 10 user license.

I am trying to create an image for different workstations (working on Windows 7), but all of them are failing. Event log shows following error


Details for: To Virtual Partition
Drivers could not be found in PreOS for the following devices

Manufacturer "@mshdc.inf, %ms.ahci%stanadard AHCI 1.0 Serial ATA controller.............................................." (This continues with huge line and cannot copy the line)

I tried from morning with all the options selected and unselected.... but still could not get it done.

Please help me on this

Thanks
Raj
 

Hi Raj,

Log shows that the drivers are missing in the PreOS and you need to add the driver to the driver database ,
You need to find and add ATA controller driver , You can find the missing driver on the vendors site.

Steps :
1. Go to Tools -> Boot Wizard
2. Select WinPE (Defula tselected)
3. Edit
4. Select WinPE512
5.Selct Edit
6. Go to option 'Add New driver'
7. Browser to the folder which has the driver (should have .inf and sys file )
8. Make sure now you enabled the added driver from the list

Hi Raj,

Steps which will guide you in adding drivers for NIC or MASS STORAGE to WINPE.

If it is already supplied, check the box to include that driver.

Note: If you are using the WinPE version, you may want to disable any drivers that you do not need so that you do not exceed the space requirement.

Make a note Raj eventhough your machine is WIN 7, you need to download the drivers for Vista.
Reason is WIN 7 works in Vista platform.
Check for the device ID in the .inf file.
After you downlaod the correct drivers extract it and then add the extracted folder.

If the driver you need is not included:

1. Open the Ghost Boot Wizard.
2. Select Windows PE
3. Click Edit.
4. Select the WinPE version you would like to edit. See the note below for information on the different versions.
5. Click Copy (Note: It is important to not modify the default wim files. If they become corrupt due to manipulation a reinstall will be required to repair them)
6. Give a name to your new wim file.
7. Depending on the type of driver you would like to add, go to the "Network Drivers" or "Storage Drivers" section.
8. Look through the list to see if the driver you need is already supplied.
   1. 1. Click Add New Driver
      2. Browse to the location of the NIC or Storage driver you would like to add.
      3. Type a name of your choosing in the "Friendly Name" field.
      4. Check the Applicable Operating System.
         Note: The Applicable Operating System for WinPE is Vista.
      5. Click OK.
      6. Click OK to exit the add drivers screen and create the new custom Windows PE boot package.
      7. Select the newly created WinPE package and click Edit to reenter edit mode.
      8. Check the box for the driver you have just added.
      9. Click OK

NOTE: If you intend to use the new WinPE driver with the Ghost Console, you must configure the Console to use the new driver. See below under ' If you are using the Ghost console... '.
NOTE: In some cases, after you have added a new driver, you must go back into the driver list and make sure it is still checked. First, finish adding the driver. Then, go back and check on it.
 

Thanks a lot for the suggestions.. I am going to try both fo your suggestions and steps right now and will update this thread

I have tried all the way

In my Windows 7 computer I have IDE ATA/ATAPI controllers and found the drvier files in System32 folder. I tried to add them, but everytime it is failing and saying it did not find any driver files to add. Not sure how to move from this point

Hi,

Yesterday I managed to pass the 'Boot wizard' setup with help of Technical support staff from Symantec. With help of him, I managed to add the Storage driver into the database and created a successfull boot wizard. We assigned the edited WinPe for the specific machine to accomadate new drivers and created a new image creating task

Today, I tried to execute the task and got error again in different stage. The event log is showing as following

File(s) updated on client: Success
Updating PreOS Files : Success
To Virtual Partition: Failed

Details of the Error shows as following
"Failed to reboot client to recovery Partition"

Can someone from Symantec help me on this ?

Thanks,
Raj

Thanks for the helps and I managed to take the image successfully

Can someone let me know how to deploy them? I tried few methods and not able to do

Hi, It would be grateful if someone can provide video tutorial on how to add driver. What are the drivers needed . Nertwork driver? or ATA driver. In windows 7 under the directory SYSTEM 32 / Driver i only able to find *SYS file. Your help greatly needed.

Thanks,
Mathan

Hi,

The Ghost Solution Suite comes with a default list of drivers preloaded in it. You need to add drivers to the boot package only when it is required.

Did you try a image a machine and did it error out due to lack of drivers ?? Can you provide more information on that.

From your post above it seems you've tried to add Windows 7 drivers. If you are using WinPE to create boot package we need to add Windows Vista drivers to it as WinPE is based on Vista platform and Ghost requires Vista drivers to work in the Pre-OS. More info on that is given in the document given below,

http://service1.symantec.com/support/on-technology.nsf/854fa02b4f5013678825731a007d06af/5e6480394b1bcf05882575d3007ec9aa?OpenDocument

On adding drivers to the boot package you can refer to the document given below,

http://service1.symantec.com/support/on-technology.nsf/854fa02b4f5013678825731a007d06af/e4c1aea6046866e288257444007f9333?OpenDocument

Thanks,
Prasanna

Hi Mathan,

Please find the below link that contains the video that would give you the demonstration for adding drivers to Windows PE.

Link: 
https://www-secure.symantec.com/connect/videos/adding-vista-driver-nic-windows-pe-ghost-solution-suite-251 

Hope this helps !