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Getting warnings about SEPM not updating Centralized Reputation Settings

Created: 12 Feb 2013 • Updated: 13 Feb 2013 | 15 comments
This issue has been solved. See solution.

I upgraded our two SEPM servers to 12.1.2 about 2-3 weeks ago and I just started getting warnings stating that "Antivirus and antispyware definitions Win64 11.0 MicroDefsB.CurDefs failed to update" and in the error description it says "Symantec Endpoint Protection Manager could not update Centralized Reputation Settings 12.1 RU2."

I checked the liveupdate downloads and it says that the Centralized Reputation Settings 12.1 RU2 have not been downloaded since August 13, 2012 which makes it evern more surprising that I am only now getting these warning messages.

I tried downloading liveupdate content and everything succeeds except the Centralized Reputation Settings 12.1 RU2 and does not give me an other error information other than 'could not update'.

Is anyone else having this problem in 12.1.2?

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Ashish-Sharma's picture

HI,

Check this artical may be help

Centralized Reputation Settings 12.1" appears not to update in Symantec Endpoint Protection Manager

Article:TECH199619  |  Created: 2012-11-12  |  Updated: 2012-11-12  |  Article URL http://www.symantec.com/docs/TECH199619

 

Thanks In Advance

Ashish Sharma

 

 

Ambesh_444's picture

Hi,

Please check with this link...

http://www.symantec.com/business/support/index?pag...

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

SOLUTION
symantecuser1234's picture

Thanks for the quick response. The only problem is that my servers are setup to send e-mails for warnings and above on system and replication errors. Is changing the severity of the e-mails to error and above the only way to eliminate the e-mails about the reputation settings not updating?

Ashish-Sharma's picture

HI,

I hope there i no way , Email notifiaction setting preconfigured.

You can try to change severity level.

Thanks In Advance

Ashish Sharma

 

 

RC's picture

We have also started to see this message.

The issue isn't that the definitions are old - I understand that they don't get updated as often.  The issue is that this one particular update has started failing with the message:

Symantec Endpoint Protection Manager could not update Centralized Reputation Settings 12.1 RU2.

 

We have been running 12.1.2015.2015 for months.  Nothing has changed that I am aware of.  The update started failing two days ago.  All other definitions are updating fine.

Mithun Sanghavi's picture

Hello,

Symantec is aware of this issue and we are investigating this issue.

I would request you and all other facing this issue to Create a Case with Symantec Technical Support.

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

mbsweep16's picture

We started seeing this error yesterday as well.  Hope there is a fix coming soon.

Brandon Noble's picture

Hi All,

We have resolved the issue and everything should be good to go now.

We will have a document published on this in a little more detail.
http://www.symantec.com/business/support/index?pag...

Thanks for the details and your patience while we hammered this out.

Brandon

Brandon Noble
ESS Incident Response Officer
Security Response Liaisons
Symantec Corporation 
www.symantec.com

Ashish-Sharma's picture

HI Brandon,

Attached URL not open showing error Please fix the issue.

Thanks In Advance

Ashish Sharma

 

 

.Brian's picture

Link is working

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ashish-Sharma's picture

No Brian,When i am open same error showing.

Thanks In Advance

Ashish Sharma

 

 

.Brian's picture

Working fine for me

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ashish-Sharma's picture

Strange That link not working my side..laugh

Thanks In Advance

Ashish Sharma

 

 

.Brian's picture

From the article:

Problem

The Symantec Endpoint Protection Manager (SEPM) shows that LiveUpdate was successful but says "Symantec Endpoint Protection Manager could not update Centralized Reputation Settings 12.1".

You may also see Event Viewer warnings with the same information.

Error

The Log.LiveUpdate file shows the following errors (snippet):

Unknown function name GetSiloID was used

PreCondition evaluation aborted with error code 5

Aborted patch with EES code: LU1849; Product: SEPM Iron Settings v12.1

 

In the SEPM under Admin -> Servers -> Local Site you see the following entry in the mini log section on the bottom-right. This mini log only shows the last 10 Server Activity entries.

Symantec Endpoint Protection Manager could not update Centralized Reputation Settings 12.1 <RU version>.

 

You can view a more expansive list of the SEPM logs by going to Monitors -> Logs and selecting Log Type: "System" and Log Content: "Server Activity" and hitting the View Log button. Here you'll see the same error as listed above.

Solution

This issue has been resolved.

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Chetan Savade's picture

Hi,

This info is available in public KB as well

Symantec Endpoint Protection Manager could not update Centralized Reputation Settings 12.1

http://www.symantec.com/docs/TECH187656

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<