Ghost Solution Suite

We updated GSS 3.0 to GSS 3.1, and now are receiving the error "Unable to establish a connection to the Symantec Database Management Service".

Altiris Deployment Server DB Management is running, there is only 1 line in the MMSettings table in the eXpress DB, and running the ODBC System DSN check comes back successful

what else should we try?

After some time, and a couple phone calls, I would like to thank Randall and Stryker for their help getting my console working again!

in the end, we had to go into SQL Management Studio and recreate the user we are using for the services, and reassign roles.  at this point it started working again!

note:  we did uninstall everything (except SQL and the DB) and reinstall it.  That succeeded, and did not get stuck at 38%.  This did NOT fix the issue though, so I do not know if it was necessary

I'm having the same issue but I don’t see my Ghost Service account listed – in any of my builds.  For SQL I see some NT Service accounts and for the database I see normal users like dbo and guest.  So I added my Ghost service account but Ghost still will not start.  Using my Ghost Service account, I can access the database using the SQL Management Studio.  When I look at the SQL Activity Monitor on my builds where Ghost does work I see my Ghost Service account connected, but again not listed in users.

production box: Dell PowerEdge 650, 2 NIC Teamed, Windows 2012R2, Simple clean install GSS 3.1.275 with PXE, auto install of SQL, install on secondary local drive – Cannot run Ghost, PXE not running (GSS was running prior to restart, PXE never ran)

testing: VMware 5.5, Windows 2012R2, Simple clean install GSS 3.1.275 With PXE, auto install of SQL, install on system drive – Runs Ghost fine, PXE not running (PXE was running prior to restart)

testing: Dell Optiplex 9010 AIO, Windows 7 64, Simple clean install GSS 3.0.1246 with PXE, auto install of SQL, install on system drive, update direct to HF5 – All runs fine.

Also, where is the best place to look for GSS updates?

I set Altiris Deployment Server DB Management service to delayed start and it works.