Ghost Solution Suite

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  • 1.  Ghost Boot Wizard error when creating ISO image

    Posted Aug 30, 2011 11:55 PM

    I've just upgraded to Ghost Solution Suite 2.5.1 (build 11.5.1.2266 as per ghost explorer and ghostcast server apps). No later update appears to be available presently.

    I am trying to create an ISO image (although same error occurs when trying VFD and a few others I've tried). The error is as per:

    http://www.symantec.com/docs/TECH110486

    which is "An unexpected error has occurred. Please check that the target is not Read-only and there is enough space on the disk"

    When I searched I found this article and tried to determine what is causing it. I wasn't interested in the WinPE solution, just wanting a very basic PC-DOS boot session on a DVD aling with the image file(s). I've confirmed total ISO was below 4GB and each file was within the 2GB limit. I've spent further time trying to identify the issue and think I've located the problem. As the wizard compiles the image files and puts them into a temp folder all is fine. It's when it attempts to copy thru the config.sys, autoexec.bat files etc that the problem occurs. Whilst the files appear to be created in the temp folder, the wizard is also making portions (or all) of this folder "read-only". I remove this attribute and tell it to retry, but the same error occurs and the read-only attribute is re-appearing.

    I'm hoping that someone can provide a reason for this. I've installed the boot wizard to 2 systems now. the first one is part of a domain and has the latest patches and global policies which i thought may have affected the installation or process. The second system has no AV, isn't part of a domain and no policies other than the default so I'm fairly certain it's the boot wizard doing this by itself.

    Thanks

    Terry Robb

    Christchurch (earthquake capitol of the world wink)

    New Zealand



  • 2.  RE: Ghost Boot Wizard error when creating ISO image

    Posted Aug 31, 2011 12:56 AM

    There are a great many things in the GSS 2.5 series of GBW that produce that error; insufficient space and >2Gb files are just the most common ones, but there are all kinds of other bugs both in the code which produces ISO 9660 filesystems (which fails if too many files are added to the ISO, for instance when including the DeployAnywhere driver database) and the code which does the SCSI wrangling of the optical disk command set.

    [ That's why for 3.0 all that got rewritten completely - writing 50Gb Blu-Ray discs required all the SCSI-layer stuff be done properly to properly understand the differences between, for example, the DVD+RW or DVD-RW write models, and as well I properly implemented ISO 9660 level 3 and Joliet so any number of files of any size could be written. ]

    The number of other things which end up producing the same message also includes particular species of existing formats on the disc, for instance, because the existing GBW code doesn't even try to model the different optical disc write models nor support UDF. If you have a +R or -R type disc that has any data on it at all, you can't use it.

    So in general, the source of this particular error is impossible to answer - there are far too many cases which will generate it. However, the one thing that's really different in your report from the norm is this:

    although same error occurs when trying VFD

    That's most notable because there's almost nothing in common between the floppy write (VFD being specialized off the floppy code) and the ISO write - there's basically no code at all shared between the two systems because floppies and ISOs have nothing at all in common - different filesystem, different media model in the code, it's all different. Just about the only thing that *is* shared is the data in the source templates.

    Probably the best thing to do at this point is the obvious one: use Process Monitor.

    If you get a detailed trace of what the GBW is doing from the start right up to the point where it fails, generally at the end of the trace you'll see some kind of operations issued by the GBW executable which yield a failure at the API level which Process Monitor will capture. That won't always be true when working with real optical disks (as the SCSI pass-through stuff is kinda special) but when writing to a target that's just an ordinary file then everything is plain Win32 APIs which Process Monitor logs just fine.

    Going back through the log and looking at the API errors may give you a pretty direct hint as to the source of the problem; if there are API errors, the context of those errors may give a pretty big hint (and of course, since Process Monitor captures the running program's execution state for each call, a Process Monitor trace is a prime source of evidence for the developers to use - when Ghost development was in Auckland it would have been trivial to get such a log examined and an authoritative answer, although now it's a different story).



  • 3.  RE: Ghost Boot Wizard error when creating ISO image

    Posted Aug 31, 2011 06:41 AM

    What operating system are you running this under?

    Also, in creating this ISO image, are you attempting to write the ISO file to local hard disk, or actually trying to burn it to DVD directly?



  • 4.  RE: Ghost Boot Wizard error when creating ISO image

    Posted Aug 31, 2011 05:25 PM
    This is Windows XP SP3 with patches installed to date on 1 system, and just to SP3 level on the other (the one with no group policies applied nor part of AD). In both cases I was creating an ISO image as the system I was on didn't have a DVD burner. I did read the original article I referred to which suggested burning a real disk was problemmatic. I've actually had 2.5.1 for sometime but never got around to installing it, only downloading it late last year. The other reply suggests version 3 gets rid of all these problems as the code is completely reworked. I didn't realise there was a later version. I have a maintenance contract (I think HQ set it up) so I should be able to get the absolute latest version. Thanks Terry...


  • 5.  RE: Ghost Boot Wizard error when creating ISO image

    Posted Aug 31, 2011 05:43 PM

    Thanks for your in depth reply. I had checked the event logs but haven't considered process Monitor (I have heard of it). As you say version 3 is available and if my HQ has a maintenance contract then I should be able to get that version and use it. I don't think I need to waste time of process monitor as it may not even show me the reason. Thanks Terry... PS there isn't a version 3 (yet), just appears to be some rumours on the forums. Any idea on when it will be available? As it happens I got around the problem of creating an ISO image with the gho files included. I managed to make a floppy disk, change the ghost exe to the ghostoem exe (renamed as restore.exe) and altered the config and autoexec along with adding in mscdex to load drivers for the DVD and put all the big files onto the DVD along with the boot image using Roxio. I've tested and the system restores as expected. So at the moment the issue has been circumvented (for the time being), let's hope 3 is available by the time the next issue arises!



  • 6.  RE: Ghost Boot Wizard error when creating ISO image
    Best Answer

    Posted Aug 31, 2011 06:56 PM

    Version 3.0 was developed but never released; in April 2009 just as version 3.0 started entering final preparation for an its announced public beta, Symantec closed the Ghost development facility in Auckland, laid off all but two of the staff (who were laid off the next year), and cancelled all the future releases. The subsequent GSS 2.5.1 LiveUpdate borrowed a small amount of the Windows 7 compatibility work for Ghost itself done in the GSS 3.0 code line, but as GSS 3.0 contained a lot of substantial work (the work I did on the GBW for instance started from maintenance on the 2.5 line but lead to a ground-up rewrite of the entire optical disk system for 3.0) the post-cancellation maintenance budget and the tight release timeframe did not make it possible to QA more than a tiny, carefully selected fraction of the GSS 3.0 code for inclusion in the 2.5.1 release.

    You need to use Process Monitor as I indicated; that's the best option for determining what's gone wrong in your system, as the 3.0 changes were primarily for physical optical discs (including Blu-Ray and dual-layer DVD) and are unlikely ever to be released.



  • 7.  RE: Ghost Boot Wizard error when creating ISO image

    Posted Sep 01, 2011 04:50 AM

    I presume you are still using IDE DVD drives. From my experience, the standard SATA optical drives now shipping in new hardware do not mount under DOS with MSCDEX, so you need to use WinPE if you wish to be able to mount modern DVD drives.