Ghost Solution Suite

Hi,

I'm using ghost solution suite 2.5 for my Windows 2k3 and 2k8 ghost images creation.
It is installed on Win2k3 R2 SP2 32bit, Dell 2950.

The ghost console is very useful for my work, but there is still one issue occurring several times and the following are what I observed:

1. at first, I just found that sometimes the tasks are always In Progress status while actually the tasks have been completed successfully, and if I double-click the tasks the ghost console will hang there; the workaround is rebooting my host; close and restart the ghost console not work.

2. later on, I found when the issue happened there will be one prompt thrown by Symantec Ghost Configuration Server on the host console, please see the attached screenshot for reference. Once you click OK button on the prompt window, the tasks will become Finished status.

What should I do to resolve this problem?

Anything wrong or I missed please let me know, thanks.

Best Regards,
Kitty

Since I happen to be in a related area of code at the moment while working on GSS3.0, I've just inspected the code which manipulates the LastImage table and I have a theory as to the cause of the database error (the pop-up describing the database error is indeed the cause of the console stalling and tasks not completing, but in order to resolve this it's necessary to determine the real cause of the database error).

The LastImage table has a primary key column "Identifier" which was meant to hold the same value as stored in the Machine.Identifier column, but it appears to be too short (only 30 bytes instead of 80). The code attempting to adjust this table is doing a query to see if the value already exists, but if the identifier value is being truncated then this may be the reason for the primary key constraint violation.

The content of the Machine.Identifier field is a list of the MAC addresses of the network adapters in the client machine - to overflow the 30-byte column size a client machine would have to have more than 4 network adapters associated with it, which would be quite unusual. In general, the only reason this would happen is due to something like VPN software which installs fake software network adapters.

It's likely in this case that the problem will be associated with a specific client machine; to confirm the diagnosis, if you can get this to occur again, before pressing "OK" on the error dialog, take a copy of the server internal logfile (in "C:\Program Files\Symantec Ghost\ngserver.log") and get in touch with me at the gmail.com address in my forum profile - that logfile contains trace information about the client/server communication which may help to confirm the diagnosis (along with the identity of the associated client and possibly why it has an unusually large number of network adapters).

If this is confirmed as the underlying trigger, then the most reliable resolution will be a small code change to the main executable on your GSS server. Once we can confirm the cause I can submit a potential fix to our build process in order to make you an update.

Hi, thanks for you response. Since the issue happened again today, I've sent an email by gmail to you, thanks.

Thank you so much for you and your team's help:)