Ghost Solution Suite

I have a group of computers that cause the Ghost console (GSS 2.0.1) to exit unexpectedly each time I right-click on any of them and select Properties.  No error message is generated.  The computers are HP xw4200’s.  I never had this problem in the previous version of ghost.

 
Here is the information from the servers Application log:

Faulting application ngcons.exe, version 11.0.1.1533, faulting module ngcons.exe, version 11.0.1.1533, fault address 0x00214de0

Any ideas?

Chris -

Message Edited by John_B on 06-08-2007 12:57 PM

Could you re-state that answer?

I don't follow what you are saying?

Sorry and thanks.

Chris -

Yes several times.

Ok, I was able to delete the system and it was added back very quickly to the Default machine group.  But that didn’t make any difference.  I am going to try uninstalling the client, deleting it from ghost, then re-adding it back to see if that makes a difference.  Not really counting on that.

Is there any way to get into the DB and make the change there or do something?

The client OS is WinXP SP2 and these systems have IDE drives, not SCSI drives.

Chris -

Hi,

That's correct, re-installing the client would probably not solve the problem.

I don't think this is related to DB since most likely, this is related to data stored in the disk.

I will send a forum message with the details to you, I would like to see the contents.

Krish

So, I just wait to hear back from you?

Chris -

Hi,

I already sent a message with details. Once you login to the forum, please check the messages icon in the top row.

Krish

Ok, understand and the file has been e-mailed to you.

Chris -

Hi Amy,

What kind of a client (brand/model) you have?

We found the reason for the previous issue after analyzing the config files.

Just changing to the old database would not work since the structures are different in two versions. Please replace the DB with the current version.

Did you run a refresh task and see if you can open the properties? If it is the same error (ngcons crash) still it will be able to run the tasks successfully. However, cause could be the same or different to the previous post.

If you get the error after running a refresh task, could you send your contact details since we will need some files from you.

Alternatively, you can call tech support and escalate this.

Krish

Hi Amy,

Yes, this is the same issue we found with the previous post.

I will see what the best way to send you the patch, I will discuss this with tech support also and get back to you early next week.

Krish

Krish,

I have the same thing happen with my Ghost Solution Suite Console. If for whatever reason I have to delete a machine out of a group that already has a Task created for it then when I try to open the Task or Execute it will crash the console. The only resolution to to Delete the Task and recreate it. This is a big hassle since some of my Machine Groups have up to 50 computers in them. Iam running Program Version: 11.0.1.1533. Thanks.

Joshua

Hi Joshua,

Sorry for the delay, but your case looks different to the previous one. In that case it happened when opening a specific machine to look properties. In your case, it seems to be tasks that do it.

Does this happen regardless of the type of the task? Even if it is a simple task such as refresh, does it happen?

Krish

We are having the same issue. GSS 2.01 (11.0.1.1533). Random tasks are causing the console to crash.

Event log: Event ID 1000, Type: error
Faulting application ngcons.exe, version 11.0.1.1533, faulting module ngcons.exe, version 11.0.1.1533,  fault address 0c00213eeb.

It's pretty random, as I can define a task one day, get properties, edit it and run it. Two days later I may get properties on the same task and it crashes the console. Most tasks indeed include a "custom" configuration.

Server is Win2k3 server standard, SP2. Clients are all WinXP machines in a domain, the custom config task applies the names and moves machines to a workgroup.

We'd appreciate some feedback.

Cheers!