Ghost Solution Suite

I updated my Ghost Console to 2.5.1 this morning, and it errored out during the install.  It removed almost all files in the Symantec Ghost folder, and crashed before installing anything.  I downloaded the updater to the drive, reinstalled Console 2.5.  When I tried updating this time, I received a dbserv Fatal error, and it quit.  I was able to launch the console and show the new version number after this error.  This brought the console back up for about 30 minutes.  It then proceeded to create over 800 duplicate MAC addresses and objects, all with the same MAC.  When I tried to uninstall the Console, it gave the same dbserv error, and the console wouldnt even start.  I did a repair installation with the installer from the 2.5.1 update, and now the console just locks up on the splash screen.

Any ideas or suggestions before I have to restore and attempt to rebuild 1600 objects the tree?

Hi,

I updated this morning and seem to be having similar problems.

The update took place, however towards the end the dbserv failed, and recorded the following error message:

DBUpdateLog.txt:
Database update started
Reading Database version
Verson of the database to be upgraded: 11.5.0.0
Upgrading to version: 11.5.1.0
Reading values from Params table
Deleting Machine records with no View record
Exporting Sysprep data
Exporting data from the tables
Changing the database file to a new version
Wrong version of the database template.

When I resarted the ghost console, it had nothing in it. I closed the console down again.

I started the console again and now it is "hanging" on the splash screen. Although it is interesting, on the file system, in the db\data folder, items are furiously being populated. A lot of data is also being recorded in ngserver.log which when it reaches 32mb copies itself to ngserver.log.bak and continues. It is using approx 50% CPU constantly.

Has been like this for near on 40 minutes... Should it be left? Is it doing something useful? Or should I kill it?

Cheers,
SMST.

Here is my DBUpdateLog.txt

Database update started
Reading Database version
Verson of the database to be upgraded: 11.5.0.0
Upgrading to version: 11.5.1.0
Reading values from Params table
Deleting Machine records with no View record
Exporting Sysprep data
Exporting data from the tables
Changing the database file to a new version
Loading data into the new database
Updating WMI definitions
Adding version 11.5.1 WMI definitions
Updating Param table
Updating client upgrade package path
Importing Sysprep data
No primary key value for foreign key 'SysprepExeInfo' in table 'Sysprep'

I also noticed that ngserver.log is updating every minute and getting larger.  Im going to let it go for awhile, maybe it will just take time.  I know that if I stop the Configuration Server service, it will immediatly come up with cannot connect to DB

I launched the console and let it sit over night.  The console itself never came up, the little splash screen box is still there, and the ngserver.log file is still updating.  Machines that have a ghost boot partition put on them WILL contact the server with sending and acknowedging requests every 2 minutes, but nothing else.

Hi found the best way to get a working server back has been to the do the following.

1. Take backup of pubkey.crt and privkey.crt (in Symantec Ghost folder under Program Files)

2. When you attempted an upgrade to 11.5.1 it should have created a backup automatically of thses and stored in the C:\Documents and Settings\All Users\Application Data\Symantec\Version 11.5 Database Backup folder

3. Export your registry HKLM\Software\Symantec\Symantec Ghost\NGServer (32bit) or HKLM\Software\WOW6432Node\Symantec\Symantec Ghost\NGServer (64bit)

4. Uninstall 11.5.1

5. I cleaned up the folders that were left behind (copied them off)

6. Install 11.5.0

7. run ngserver -uninstall

8. Copy DB and .crt files you backed up over the new ones it created.

9. Restore the registry keys you exported

10. Copy any custom drivers over to the new version (and any WinPE PreOS that you may have customised)

11. Run ngserver -install

12. Start Console

That allowed me to start using the system as it was prior to running the upgrade, and all is working fine.

In terms of upgrading, I may try again, but not until I have a few hours to fix problems if they occur. I am not particularly happy with how the upgrade to 11.5.1 went. Usually they are pain free and just work. This one failed miserably and at least it wasn't just me that had the problem. I suspect there must be a problem somewhere with their upgrade.

I'm not sure what caused it in the first place - I did run the upgrade via Terminal Services, so not sure if that was part of the problem. I read on another post that another person had a similar problem and also ran the upgrade via Terminal Services/Remote Desktop. Did you run it via TS/RDP too? When I did the "rollback" described above, I did it all sitting at the console to be safe.

I'd be really interested to know how you get on, and if anyone else has had similar problems, and how to get the upgrade to work.

Regards,
SMST.

first attempt at the above failed.  It continued to just hang on the splash screen.  I am going to try installing without replacing the DB files and keys to see if the console will start.

any attempts at replacing the database file cause the console to hang, even on a fresh install.  The console will open with the default database with a fresh install, and begin populating.  Though it takes the console a very long time to respond to clicks, I can still move the window and it redraws.  More then I can say for the splash screen when i try to replace the database.  Once im in the console, I can just stop the ghost configuration server and let it refresh, then start it back up.