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Ghost failure - Connecting and retrieving information from the backup and recovery service

Created: 14 Oct 2009

Periodically I get an error from Norton Ghost and when I open Ghost it comes up with a dialog saying "Connecting and retrieving information from the backup and recovery service on" and then my computer name.

However this message just stays on screen forever and if I cancel out of it, everything in Ghost is greyed out.

When I reboot, everything is fine again. However, until reboot, it won't do any more backups.

I am using XP 64 bit SP2 and I have Ghost 12 installed running incremental backups every hour to a network drive.

Is there a resolution to this? Is there a service that has failed that I can restart just to get things going without a reboot?

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