Ghost Solution Suite

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Ghost Solution Suite

  • 1.  Ghost Solution Suite

    Posted Oct 31, 2011 11:41 AM

    Hi There

     

    I am in need of the following answer.  I have added some licences in error to my ghost console.  How do I remove the licenes?



  • 2.  RE: Ghost Solution Suite

    Posted Oct 31, 2011 12:29 PM

    License file can be removed from following location:

    C:/Program files/Common Files/Symantec Shared/Licenses.

     







  • 3.  RE: Ghost Solution Suite

    Posted Oct 31, 2011 02:13 PM

    Hi there

    Under my version of ghost 11.5.1.2266 there is no licence folder under the symantec shared



  • 4.  RE: Ghost Solution Suite

    Posted Oct 31, 2011 05:44 PM

    1. What operating system are you running Ghost on?

    2. Do you have hidden folder viewing enabled in Explorer?



  • 5.  RE: Ghost Solution Suite

    Posted Nov 01, 2011 10:33 AM

    Hi There

     

    Windows server 2008

     

    hidden folders are set to be shown.



  • 6.  RE: Ghost Solution Suite

    Posted Nov 01, 2011 01:46 PM

    Try looking under Program Files (x86)  as Windows 2008 is a 64 bit operating system and I believe the licensing is 32 bit               



  • 7.  RE: Ghost Solution Suite

    Posted Nov 02, 2011 11:49 AM

    Sorry forgot to say itis a 32bit operating system that is installed.



  • 8.  RE: Ghost Solution Suite

    Posted Nov 03, 2011 05:15 AM

    Sorry, I assumed Win2k8 R2 which is only 64 bit. 

    Did you set up the Ghost Console or did someone else?  I am wondering if the license location has been redirected elsewhere.

    @Harshu - I don't have an install of GSS here, so can you check if there is a registry key that points to the location of the license files? Clearly they must be on the system somewhere.



  • 9.  RE: Ghost Solution Suite

    Posted Nov 04, 2011 10:29 AM

    I did the install of both synmantec anti-virus and the ghost suite.  Where else would the licences be re-directed to?



  • 10.  RE: Ghost Solution Suite

    Posted Nov 04, 2011 11:59 AM

    I just downloaded a trial version of GSS and installed it on an empty XP VM (I don't have a VM for Server 2008). Then I ran Ghost Console just to make sure the program started OK.

    When I checked for the existence of the C:\Program Files\Common Files\Symantec Shared\Licenses folder, it was there exactly as described by Harshu.

    The only thing I can think for you to check is the environment variable "CommonProgramFiles". This is normally set to c:\program files\common files  (I checked on both Win 7 and XP), and from a quick examination of the MSI which installs GSS, this is used as a reference folder for creating the Symantec Shared folder. So if your Windows 2008 system has this environment variable pointing somewhere else, then look in that location for another instance of the Symantec Shared folder and see if the License folder is under that location.

    The license folder created on my VM does not have any attributes set, so it is not hidden or a system folder and should be therefore capable of being found by using a search in Explorer.

    Finally, have a browse through the registry keys under:

    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Ghost

    There is a record of the number of licenses installed and perhaps you may get other useful information from one of the keys.



  • 11.  RE: Ghost Solution Suite

    Posted Nov 10, 2011 11:05 AM

    Hi There I am replying showing all the screens that I see.  These screens are showing me a disconnect from information I am receiving for you.