Client Management Suite

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  • 1.  Google Chrome appears as dozens of different products

    Posted Aug 09, 2016 02:45 PM

    I am trying to get Chrome installed on a couple dozen computers before we push it to 300 in the next few weeks. Some have it already, well, one version or another, either 64 bit or 32 bit and either installed by the person under their profile by clicking a "Chrome is cool, you need Chrome, click here to install it" sort of link our people seem to love, others have a more "enterprise" version installed in the Program files area.
    When I look at apps in the software this thing lists - the list of Chrome scrolls it is so long - and the versioning is completely confusing. For example, if I use an enterprise install MSI file from Google (when you can find it) that is supposedly version 52.0.2743.82, the management server changes it to version 66 something, making it impossible to keep track!    It says that version 52, etc. is version 66.173.49234 - but Google says no, it's 52.0.etc.
    I have version 50.0.2661.94  on this computer, but the Altiris stuff says different....WHY?
    And how can I say I don't care about 30 different builds and version, who has CHROME installed. I click on a version listed in the list of software and see 4 computers that the management server says have that version, but when I click on Chrome version 4 up the list, is shows those 4 and some others. How can that be? How can it be version 50.xxx.xxx.xxx and be version 4 as well?
    I want just Google Chrome - period - so how do I avoid each specific build, apparently divided by the hour, minute and second the file was compiled, and treat it as an application or PRODUCT instead of dozens of products?
    Office 2013 is an app or product - the management server doesn't show it 30 times in the list, why does it do Chrome that way and how can I consolidate that?

    I'm told this is possible:
    >>You can create/edit a Software Product that show all version of Chrome and/or SEP<<

    Wow, that would be COOL! How?
    How do I do that for Chrome? If I want to install SEP using a file created by SEPM, it also wants to FORCE a version, nope, just call it SEP, no version, no build, just SEP.
    Chrome - nope, just give me a Chrome install - the updates will take care of the version as soon as it hits that drive and the services launch updating Chrome every 30 seconds around the clock anyway.

    What is the step-by-step process for doing what the gentleman is saying can be done? That would sure solve a lot of troubles.



  • 2.  RE: Google Chrome appears as dozens of different products
    Best Answer

    Posted Aug 09, 2016 06:40 PM

    Google don't really support enterprise software deployments very well. So they package up Chrome into  Windows Installer (msi) package but not to any recognisable standard. The version of the msi is different to that of the program. That's why Symantec shows two different versions for each version of Chrome.

    To get all PCs with the latest version of Chrome:

    1. Download and package the latest "enterprise" Chrome installer:

    https://www.google.co.uk/work/chrome/browser/

    Make sure you have an applicability rule so it won't try and install if the user already has that or a higher version.

    2. Create a Filter containing all the PCs you want to have Chrome.

    3. Create a Filter containing all PCs with "Chrome" in Add/Remove programs

    4. Create a Managed Software Delivery (MSD) Policy to install the Chrome Software Release from step 1, make sure you use the Advanced option to only install when no user is logged in - if you try and upgrade when the user is using it unpredictable results occur.

    5. Apply the Policy to a Target of both the filters above. Or two separate Targets might be easier for visibilty.



  • 3.  RE: Google Chrome appears as dozens of different products
    Best Answer

    Posted Aug 09, 2016 06:50 PM

    To create a Software Product of all version of Chrome, go to Manage > Software Catalog.

    In the Searchbox of "Newly discovered/Undefined software" type Chrome, select any one of the Chrome entries and clcik the top right arrow.

    Name: Google Chrome - All versions

    Company: Google

    Version: Leave blank

    Category: Desktop Application

    Software Name: Chrome

    Company: Google

    Version: Leave blank

    Then delete all other Google Chrome Software Products. It may take overnight to fully populate. It will only populate with Software Releases and Software Components that currently exist in your organisation.



  • 4.  RE: Google Chrome appears as dozens of different products

    Posted Aug 10, 2016 11:04 AM

    This is going to take a bit of time to "digest"...... thanks. That's more info that I have gotten from Google's support area, from Google users, or anyone else for that matter. It explains a lot of why Symantec shows the command lines to be SO different from what I recall MSI standards as being, and why the versions never match the actual PRODUCT.

    I am still a bit confused over the two filters you suggest.
    The one I can understand, yes, a filter or group/list of computers I want to have Chrome, that makes sense. But the filter of computers that show Chrome in the add/remove programs list......... that's confusing. If they have Chrome, where would that one come into play?

    If I start with computers, then add do not apply to computers not in list - and use a list of computers I want to have Chrome, that should apply it to or install Chrome to computers that do not have Chrome - start with computers, then don't apply to computers not in my list would narrow it down to only the computers I list and no other computers.
    But if I start with computers, which they usually do by default, and then add the filter of computers I list, or of a list, if I add in the filter showing computers that already have Chrome - is that to make sure it doesn't apply to those?

    Computers
    Do not apply to computers not in this list (list of computers I want to have Chrome)
    Do not apply to computers in this list (computers that have Chrome listed in add/remove programs)

    Is that what you intend?

    I'll try to get some of this done today - there are some things you have suggested that should be pretty simple, or I can at least try without breaking anything! Will start with the things I can understand right now, and those I can complete with minimal time and confusion.
    Thanks again.
    (I fail to understand how the British can be so patient and the Americans be so IMPATIENT when we all started from the same place.....)



  • 5.  RE: Google Chrome appears as dozens of different products
    Best Answer

    Posted Aug 10, 2016 12:43 PM

    Its probably easiest if you create two separate Targets.

    1. Computers you want to have Google Chrome
      • Start with All Computers
      • Exclude Computers Not In "Google Chrome"
    2. Computers with Chrome that may need updating
      • Start with All Computers
      • Excldue Computers Not In "Computers with Chrome in Add Remove Programs"

    Apply the Policy to both Targets.



  • 6.  RE: Google Chrome appears as dozens of different products

    Posted Oct 10, 2016 07:52 AM

    Another solution is to download the standalone installer whic doesn't require an active internet connection to install on a computer. Check out this URL to get the offline installer: http://www.chromeofflineinstaller.com



  • 7.  RE: Google Chrome appears as dozens of different products

    Posted Nov 25, 2016 05:06 PM

    You should definitely need to create a Software Product for Google Chrome.

    And need to work with a standalone version.

    Or if you have Patch Management solution, you should patch all Chrome so you'll have a one version only.