I get this in my home PC which I don't switch on for a few days if the week is hectic. And because of this updates got missed out. So ensure that you give your PC a reboot and once you login start Symantec and choose Fix ALL.

The LuALL and other Live Update should pull all pertinent updates and update the engine. The red should go away automatically. I suggest a reboot because the updates are large and hence the Task Manager may spike if there are lot of processes running.

Hi

 I did reboot many times.

I installed as unmanaged client also but still the same symptom

needed a correct solution

Swaminathan

Hi Techshan,

Can you proved us with more details of your environment?

• SEP version
• OS and service pack
• Number of clients with the issue

You can start off by following this "Troubleshooting LiveUpdate Issues with Symantec Endpoint protection" document.

https://www-secure.symantec.com/connect/articles/t...

Best,

Thomas

Hi

The sep is latest version 11.0.6100.645 and the pc which is not getting loaded is windows xp sp3 and the rest of the pc's are working

moreover i have seen "failed to create the virus definition directory change event" message in the event viewer of this pc

Swaminathan

Might be due to corrupt definition..Delete all the definitions and update the client from the internet ( allow this client to launch Liveupdate..once done disable Manual Liveupdate )

Hi

Used cleanwipe and freshly installed in an unmanaged method after finishing installation the sep icon appears but with red mark

swaminathan

Hi

there is no installation problem like before with me (if you go through my previous posts)

endpoint protection is not active and not updating

Still iam working with the same pc for this problem for past 5 hours

Waiting for innovative solution ;not trial and try solutions

Swaminathan

Can you check the dcom permissions as per this document

http://service1.symantec.com/SUPPORT/ent-security.nsf/56a352136542087e882573410063494c/3f862957b21b671588256c620077a200?OpenDocument

Have you tried running the SEP Support Tool?

sandra

hi

please try to remove PTP component (add/remove programs -> SEP -> change)

then try to add this component again

it helped to me

Hi

I tried it but the symptom as in the beginning of this post

Techshan

Exactly which errors and warnings are shown in the Support Tool?  There's usually a bit more info than what's in the SEP product interface.

sandra