Endpoint Protection

 View Only
  • 1.  Got this message after the pc was off for a couple of days...

    Posted Mar 16, 2011 10:05 AM

    You cannot turn on the Symantec Endpoint Protection. This action is locked by the Symantec endpoint protection administrator.

    This happened on my manager's PC, I told him to do a  - start and it came back on, but why would this occur in the first place?

    Thank you.

     

    (Windows 7 64 Bit system)

    SEPM is on the 2003 Server OS

    11.0.6100.645 is the SEP version of the client.



  • 2.  RE: Got this message after the pc was off for a couple of days...

    Broadcom Employee
    Posted Mar 16, 2011 10:09 AM

    Hi,

    Could you please confirm approximately how many days it was out of network ?



  • 3.  RE: Got this message after the pc was off for a couple of days...

    Posted Mar 16, 2011 10:15 AM

    I would say



  • 4.  RE: Got this message after the pc was off for a couple of days...

    Broadcom Employee
    Posted Mar 16, 2011 10:21 AM

    You cannot open Symantec Endpoint Protection (SEP) interface or see the SEP icon on the bar?

    Do you have "Require a password to open the client user interface" option enabled in SEP Manager -> Clients -> Policies -> General Settings -> Security Settings?



  • 5.  RE: Got this message after the pc was off for a couple of days...

    Posted Mar 16, 2011 10:24 AM

    is necessary.



  • 6.  RE: Got this message after the pc was off for a couple of days...



  • 7.  RE: Got this message after the pc was off for a couple of days...

    Trusted Advisor
    Posted Mar 16, 2011 10:59 AM

    Hello,

    As far as I see there are lot of thins missing which may direct us on what may have caused the issue.

    Did you check the Application Logs in the Event viewer?

    This could have caused by Symantec Endpoint Protection Client service may not have started OR may be due to serdef.dat file.may have failed start.

    There could be many Reasons.