When you say can't do anything with it , What do you mean by that?
are you referring to the computer , that you are not able to do anything on it OR SEP is detecting the virus and now you don't know what you need to do in that case.
Whatever is the case ,make sure the you have the latetest virus defntion installed on the machine and then run a FULL SCAN in safe mode.
I got a spoof Facebook email with an .exe for lost passwords...obviously a virus but SEP 11.0.5 didn't catch it at all. It wasn't a pain to fix but SEP should have caught it. Oh well.
Comments
What is the exact problem you
What is the exact problem you are fasing ?
Anyway check the below doc
The 5 Steps of Virus Troubleshooting
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
What are the symptoms that
What are the symptoms that you are seeing.
whatever it is just submit
whatever it is just submit it to https://submit.symantec.com/basic
If its a case of Virus Outbreak call support for immediate help
VMWARE-- SEP 12.1 vs McAfee vs Trend Micro
Will it allow you execute any
Will it allow you execute any malware tools to assist in removing?
Endpoint Knowledge Base
Security Best Practices
Virus
Are you able to browse any Security website such as Norton or Symantec?
Thanks & Regards Sandip C Sali
When you say can't do
When you say can't do anything with it , What do you mean by that?
are you referring to the computer , that you are not able to do anything on it OR SEP is detecting the virus and now you don't know what you need to do in that case.
Whatever is the case ,make sure the you have the latetest virus defntion installed on the machine and then run a FULL SCAN in safe mode.
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
What happened
What happened Rwhunt99 ...
Are you still facing the problem...?
Regards,
Srinivas H.P.
HCL Infosystems Ltd
I got a spoof Facebook email
I got a spoof Facebook email with an .exe for lost passwords...obviously a virus but SEP 11.0.5 didn't catch it at all. It wasn't a pain to fix but SEP should have caught it. Oh well.
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