Granular Restore of Exchange 2010 SP1 Personal Archives only shows Personal Folders
I am testing BESR 2010 9.0.2 against an Exchange 2010 SP1 server and am having a slight issue with the Granular Restore option on Personal Archive files. The issue is when I mount the recovery points of the archive database and look at the users' archive mailboxes, it only shows a single "Personal Folders" icon for the mailbox, no individual folders (screenshot attached). When I mount the recovery point for the regular mail database for these users, I do see all of their folders. I have tried this with both independent recovery points and recovery point sets. Same result.
I can restore the entire archived mailbox and it does have all the folders and messages in it, but I don't get the choice to inspect the contents before restoring the whole thing.
In Exchange, I created a separate online archive database from the regular mail database but on the same drive and storage group as Exchange.
I saw a similar post about this issue on this forum but it was over a year ago. The poster said he was going to open a case with Symantec but I don't know if he ever did.
Is this a known issue?