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The granular restore of a Sharepoint file or doc fails with 'An error occurred on a query to filegroup'

Created: 22 Oct 2012 | 3 comments

When I restore a file from a tape, there was an error:

Restore- SharePoint - WEBAPP80\Content-DB 1 (SP-SQL\WSS_Content_Portal) V-79-57344-33938 - 

An error occurred on a query to filegroup WSS_Content_Portal\/\xxxsite\Documents\..XXXXXX.xlsx.
 
Exceptions shows:
 
Restore- SharePoint - WEBAPP80\Content-DB 1 (SP-SQL\WSS_Content_Portal) WARNING: The file xxxx.xlsx was restored from a file that was corrupt when it was backed up, or the backup file is now missing or corrupt.  Try restoring the file from another backup, or try repairing the file.
 
It is a Backup Exec 2010 R3 SP2 version 5204 64-bit version.
The SharePoint is version 2010.
 
I read the article at http://www.symantec.com/business/support/index?page=content&id=TECH169440 which suggests a word around but I don't have an Alternate SharePoint farm. 
 
Plesae help. Thank you.

Comments 3 CommentsJump to latest comment

Backup_Exec's picture

Hi

 

Please open a case with Symantec support for the same issue & there is Orphan Fix available for this issue so they would investigate if your issue matches & would give you the fix and if that helps no need to restore to alternate sharepoint farm

Hope that helps

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

SEED IT's picture

Hello.

I tried to open a case on Symantec support web page bu it gave me error:

MySupport Application Error
The MySupport application has encountered a program error. You can either try again or contact  Symantec Technical Services

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.IllegalStateException: Cannot create a session after the response has been committed
	org.apache.catalina.connector.Request.doGetSession(Request.java:2301)
	org.apache.catalina.connector.Request.getSession(Request.java:2075)
	org.apache.catalina.connector.RequestFacade.getSession(RequestFacade.java:833)
	org.apache.catalina.connector.RequestFacade.getSession(RequestFacade.java:844)
	javax.servlet.http.HttpServletRequestWrapper.getSession(HttpServletRequestWrapper.java:224)
	com.symantec.support.common.web.servlet.LocaleRequestWrapper.getLocale(Unknown Source)
	org.springframework.web.servlet.i18n.AcceptHeaderLocaleResolver.resolveLocale(AcceptHeaderLocaleResolver.java:39)
	org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:903)
	org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:705)
	org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:625)
	org.springframework.web.servlet.FrameworkServlet.serviceWrapper(FrameworkServlet.java:386)
	org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:346)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	com.symantec.support.common.web.filters.LocaleFilter.doFilter(Unknown Source)
	com.symantec.support.common.web.filters.CharacterEncodingFilter.doFilter(Unknown Source)
	org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)

 

note The full stack trace of the root cause is available in the JBossWeb/2.0.1.GA logs.

Today I had spent 45 minutes on phone with a tech support to confirm my email address before I choose to end that phone conversation.

Please help. Thank you.

Backup_Exec's picture

Hi

Please PM me the case number if you have or when you call support request them that you would like to speak Duty Manager regarding the case so that you can get a SLA when you would get a callback

 

Thanks

 

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.