This is not reported anywhere?

strange, it is not the case. I have green dot on the icon which is managed.

No, we havent removed the green dot.

It is still used to show that the client is connected to the SEPM OK.

What do you see in Help. Troubleshooting?  Is the client saying its connected to the SEPM there?

Yes in troubleshooting it show that connected to SEPM..

Please find below snapshot URL which I posted before also.

/connect/imagebrowser/view/image/1786751/_original

try to restart the smc service.

Already tried many times and even I have restarted whole system as well. But NO luck.

Not sure but when i too faced similar issue i have tried below solution and it worked for me.

I have referred Tech article TECH94097, which says duplicate SMC process may be running in the client.

Rgds....

Checked for the same but did not found any duplicate service and now trying to repair the client.

Will update you once successfully repair.

I think in that case you may try reinstalling the client software.

Rgds....

Repaired but still face the same issue.

Uninstalaing and Installing is not a solution... there is nothing to troubleshoot?

Was it working previously?

Have you verified the desktops pre-requisites for the version?

Rgds....

Yes Before it was working fine with 11.0.6 MP2...

But after upgrading we face the issue.

Can you download the SEP Support Tool and collect the logs please?

When you are done, PM me and I will give you a location to upload.

thanks