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Green Ball Icon

Created: 23 May 2011 | 15 comments
Symantec World's picture

Dear Team,

 

In this new release 12.1 has Symantec removed green ball icon from SEP client which show the client is managed?

 

Regards,/connect/imagebrowser/view/image/1786751/_original

M.R

Comments 15 CommentsJump to latest comment

Symantec World's picture

This is not reported anywhere?

Regards, M.R

pete_4u2002's picture

strange, it is not the case. I have green dot on the icon which is managed.

Paul Murgatroyd's picture

No, we havent removed the green dot.

It is still used to show that the client is connected to the SEPM OK.

What do you see in Help. Troubleshooting?  Is the client saying its connected to the SEPM there?

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

Symantec World's picture

Yes in troubleshooting it show that connected to SEPM..

 

Please find below snapshot URL which I posted before also.

/connect/imagebrowser/view/image/1786751/_original

Regards, M.R

Symantec World's picture

Already tried many times and even I have restarted whole system as well. But NO luck.

Regards, M.R

Decent's picture

Not sure but when i too faced similar issue i have tried below solution and it worked for me.

I have referred Tech article TECH94097, which says duplicate SMC process may be running in the client.

Rgds....

Symantec World's picture

Checked for the same but did not found any duplicate service and now trying to repair the client.

 

Will update you once successfully repair.

 

Regards, M.R

Decent's picture

I think in that case you may try reinstalling the client software.

Rgds....

Symantec World's picture

Repaired but still face the same issue.

Regards, M.R

Symantec World's picture

Uninstalaing and Installing is not a solution... there is nothing to troubleshoot?

Regards, M.R

Decent's picture

Was it working previously?

Have you verified the desktops pre-requisites for the version?

Rgds....

Symantec World's picture

Yes Before it was working fine with 11.0.6 MP2...

 

But after upgrading we face the issue.

Regards, M.R

Paul Murgatroyd's picture

Can you download the SEP Support Tool and collect the logs please?

When you are done, PM me and I will give you a location to upload.

thanks

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

thomas_m's picture

It may also be beneficial to gather a Sylink log and/or see what the connection status portion of the troubleshooting section shows.

Symantec Technical Support Engineer, SEP, SAV for Linux<