Green Dot, but no sheild.

What version are you at?

This was reported quite some time back:

https://www-secure.symantec.com/connect/forums/green-dot-no-shield-systray

For the upgrade process to be smooth the options disable scheduled scans, modify Quarantine purge options, delete histories, disable LiveUpdate, disable roaming, unlock server groups, and disable Tamper Protection( http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007071909500548 )
should be done. Not to be confused with the "remove all previous...." setting which wipes out the old settings but in no way can it prevent untoward incident for a broked or rollback install if the liveupdate or scheduled scan is running at the time of migration.

Thanks for the forum link, i did a search, but obviously did'nt use the correct terms, plus search on this site sucks sometimes :)

I'm on the latest version, 11.0.4014.26
This particular machine is on Windows XP SP2, if that makes any difference.

I just disconnected the network and I see that the shield is back, just like in the post. Reconnected and the shield is gone.

This particular machine is a Dell D600, Mobility Radeon 9000.

Do you have the latest video card drivers for your machine? If not install them and see if the shield appears again. Thanks.

Grant-

I don't the machine with me right now, will try tomorrow.
I'm quite sure that I have the latest drivers, since according to Dell's website, the latest and only drivers listed are dated 12/5/2005.

http://support.dell.com/support/downloads/driversl...

Ok post back and let us know. I will keep looking at other options. There were a couple reasons why this used to happen, but have since been fixed in recent updates so those should not be affecting you.

Grant-

The newer driver seems to have resolved the shield issue.

I do have another issue on this machine...
on startup I get "firewall driver failed to open network adapter" in the client management - system log.

Did this "firewall driver failed to open network adapter" happen after the upgrade of the video card driver? I searched our database and we have only seen this error once, and it was on a SEP 11 machine. I will post what the solution to that problem was, and maybe we can work through how to get it to work on your machine. First a quick question though, does the network adapter still work although it is delivering this message? Regardless here was the solution to that other problem. Obviously you will your own driver name and files ect ect. Let me know if this helps, glad you are getting your shield back.

We have seen this error on broadcom NIC driver, eg Netlink 440X. The root cause is that the correct driver name is not added to the Network template properly. Check the driver name by clicking Modify, under NDIS2 driver tab, make sure the driver name is same as the name listed in protocol.ini, sometimes it would come up with just $ as the name, please add the full name to the field, like B44$.

Cheers,
Grant

I am using the same Dell Latitude D600 as you, and the chipset fot the particular on board NIC is indeed a Broadcom 570x Gigabit...
I dont have the firewal component installed in my machine currently, so I can't tell you what the name would be listed or the correct would be supposed to be listed as.

If however, the case is for you as mentionned above, let us know, I will install the component and post in "what it should say".  Unless of course, I get the same error message...

Yes, the error was there before the driver upgrade.
Yes, the network adapter works fine.

Will look at the network template on Monday.

any new feedback on this resolution...
I was following this e-mail trail for info..
thanks..