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Green Dots / Yellow Dots / Red Dots - what exactly do they all mean

Created: 24 Apr 2009 • Updated: 21 May 2010 | 2 comments
This issue has been solved. See solution.

I have found in the manual what the different icons signify while in the SEPM.  What I want to know, what do the different colored dots (and possibly different icons) mean on the client side - the Shield and dot in the system tray?

I am pretty sure I know that the Green dot means all is okay and communicating.

I think NO dot means you're working okay, just not communicating to the SEPM???

Red dot - generic problem warning???

Yellow dot  ---  ?????

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David-Z's picture

Here you go:

Title: 'Description of the different shield icon statuses in the System Tray for Symantec Endpoint Protection'
Document ID: 2008102311253948
> Web URL: http://service1.symantec.com/SUPPORT/ent-security....

Hope that helps!

David Z.

Senior Principal Technical Support Engineer, Symantec Corporation

Enterprise Security, Mobility and Management

SOLUTION
vikram3500's picture

 Green dot means the server is communicating with the client and the policy is pushed and all is well
Yellow dot means one of the components may be malfunctioning. Ususally the fix button in the SEP client shoud fix the issue. Usually happens if network protection or AV componet is disabled

Red dot means you are in trouble. No defs are updated. Communciation between client-server is not happening and one or more componets are not functioning.

Hope this helps you