Group in Service Desk
I am going through and building my ad groups for service desk 7.5 and i run into 2 big questions and one small.
First, there no supportII group. What Group template are the basic workers that can grab a ticket from their queue and work it.
Secound my group is not that big is combining the Problem managment and Change mangement groups into two groups one for the level of both and one for the higher of both work or am i better off leaving it 4 groups.
The small question is what is the "application user account" for?