GroupWise 8.0.2 upgrade - Emails deleted when Helpdesk processes Inbox
We were on GroupWise 7.0.3 and we had it setup somehow so that when Helpdesk (ver 6.0.308) would process emails from our GroupWise Inbox, it would only create new tickets for the new emails received since the last time Helpdesk processed the Inbox (interval set to the default of 60 secs). Emails it had already processed would stay in the email inbox and would not be sent to the Trash folder whne processed as would normally happen. Our Networking team upgraded to GroupWise 8.0.2 this weekend and after the upgrade, all emails are being sent to the Trash folder now as soon as they process.
Does anyone know how we can keep Helpdesk from sending emails to the Trash folder in GroupWise when it processes new emails in GroupWise 8.0.2?