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GRT restore of VM in Vsphere 5.5 environmenet

Created: 05 Mar 2014 | 17 comments

Hello All,

We have Backup Exec 2012 SP3 and Vsphere 5.5, but the hosts are still on ESXi 5.1 level.

I'm trying to restore a few files from a VM. The restore job fails with this error message.

The job failed with the following error: Unable to copy the virtual machine disk using the VMware VixDiskLib. 

The backup job works fine without any error. In the restore selection list I can select all files I want to restore. All looks fine except that BE does not restore.

How can I fix that?

Edy

Operating Systems:

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lmosla's picture

Check to verify that the remote agent is the same version as the Backup Exec Media server.

Also, if you have an antivirus scan running that the Backup Exec Processes are excluded.

Edyxx's picture

Thanks for your reply.

Double check the agent version, it is the same. If it wouldn't I would get a warning with the backup job. There is a virus scanner installed on this server, but there is no scan running.

Edy

lmosla's picture

Are you backing up VHDX files that have a capacity larger than 2TB's? From the Backup Exec SP3  Readme Agent for Microsoft Hyper-V notes

"If a virtual machine has only VHDX files, file/folder-level GRT and application-level GRT are supported if the VHDX has a capacity of less than 2 TB. If the VHDX files have a capacity larger than 2 TB, then file/folder-level GRT and application-level GRT are not supported. The job will complete with a status of success with exceptions, but no GRT restore capability will be available. A full restore of the virtual machine will be available. "

Edyxx's picture

I'm backing up a VMware VM not HyperV. The machine has around 250Gb. So I believe thîs doens't apply here.

I will try to restore another VM tomorrow and see if I have the same issue.

Thanks,

Edy

Edyxx's picture

Hello,

I want to follow up this thread. I have some more news, but unfortunately the problem still persist with one VM machine.

To recap it.

- We use Vcenter 5.5 and BE 2012 with latest Service Pack.

- We are able to backup VMs using GRT and restore some files in general

- We just have one VM running with Windows Server 2008R2 guest, latest BE agent and latest VMware tools version 5.5 where a restore of some files fails with the error message mentioned in my first post.

-The difference between the first post and now is, that host are now on ESXi 5.5 level and guest machine is upgrade with latest VM hardware and VMware tools.

-We are able to restore the full VMDK file and restore then out of it some files when needed, but the idea is to be able to restore some files directly and not restoring first the full VMDK file.

-Backup Exec backups each night the VM machine without error.

I hope there must a fix for it to be able using GRT to restore files.

Thanks,

Edy

EyeintheSky's picture

Is there a corresponding error in the Application log of the Backup Exec server?  If so, can you paste is here?

Colin Weaver's picture

Are your backups to a disk storage device or tape?

If using tape pelase test with a backup to disk and restroe from that.

Also are incrementals backusp involved or are you only doing full backups?

Niote: You should probably consider logging a formal support case for us to do a more in depth look at your condition.

Edyxx's picture

We only do backups to tape and it is always a full backup.

I can only see this error

The job failed with the following error: Unable to copy the virtual machine disk using the VMware VixDiskLib. 

Are there any other logs file on the backup media server I could consult?

Thanks

Edy

 

pkh's picture

After you have updated the VMTools in your VM, did you push out the BE remote agents to the VM's?

Automation's picture

Hi there.

GRT is not supported for ESXi in BE2012 SP1 2 or 3 according to the trainer last week at Symantec in Reading.

Granular restore will be supported in BE2014 due for release in July.

When doing a restore like that you can not restore directly from the tape. The data to be restored must be available localy (on disk) in the Backup Exec server in order for the Job to succeed.

Hope this is of some use

 

pkh's picture

GRT is not supported for ESXi in BE2012 SP1 2 or 3

This is not true.  You must be mistaken.  There is no such restriction for ESXi.

Automation's picture

Sorry, early in the morning and forgot to type the 5.5 after ESXi

Apologies

pkh's picture

Again.  No such restriction. See the SCL below

http://www.symantec.com/business/support/index?pag...

Edyxx's picture

Yes I can second that. We don't have issues with restoring VMs using GRT with Vsphere 5.5. It's just related to one VM.

I removed VM tools and BE agent and reinstalled in the same order. I will try it again though.

Thanks,

pkh's picture

BTW, are you using ESXi 5.5 Update 1? If so, then it is not supported

Perry_Jarvis's picture

I am having exactly the same issue, did this get resolved?

 

 

Thanks

 

"Unable to copy the virtual machine disk using the VMware VixDiskLib.
Final error category: Resource Errors"
 

Error writing file data.

 

Edyxx's picture

Later I did run another restore of a folder and it was successful. Actually I ddin't change anytihing in my environment. So I guess sometime it works and sometimes not.

I guess with Backupe Exec 2014 this will be resolved.