Ghost Solution Suite

Hello everyone

For years now, I've been using the old Ghost 8.2 software to manage our computer labs at the university I'm working for. 

This has worked brilliantly for our dual-boot Ubuntu/Windows XP setup (with a static Ghost partition), but I'd like to switch over to Windows 7 next year and am investigating using Ghost Solution Suite 2.5 to accomplish this.

Thus far, almost everything is working fine.  I can create images and dump them, join the Windows image to the domain, execute file transfer tasks...but as soon as try running a Configuration update task I receive the following error:

Error finding Windows installation.

After lookup:

I've yet to find a solution posted for this specific issue, although it seems as if the problem has popped up quite a few times in the past:

https://www-secure.symantec.com/connect/forums/error-finding-windows-installation-location-0

https://www-secure.symantec.com/connect/forums/error-finding-windows-installation-location

http://98.129.119.162/connect/de/forums/ghconfig32-error-finding-windows-installation-location

http://98.129.119.162/connect/forums/error-finding-windows-installation-location-and-slow-cloning

Some details on my setup:

• Computers are Dell Optiplex models (745, 755, 760, 780)
• One harddrive, three partitions (Ghost, Ubuntu, Windows 7)
• Windows 7 System Reserved partition has been removed during initial installation
• Using Ubuntu's GRUB loader (installed on the Ubuntu partition itself)
• Ghost partition is hidden, Ubuntu partition active
• Using latest version of GSS2.5 and Ghost client

Currently, when executing the Configuration update task, the computer will reboot into the Ghost partition and start with the update.  At some point though, it'll mention that the Ghosterr.txt file has been created and sent to the server, after which the machine just reboots back into Windows.

Running ghconfig.exe /w=1.3:\Windows from the Ghost partition also does not work.

Just to check whether this isn't some innate Windows 7 issue, I setup a second test machine with Ghost, Ubuntu and Windows XP partitions - exactly the same error occurs during the Configuration task.  I've tried having it as part of the cloning task running it in a seperate task as well.

I need to know that GSS2.5 will work before I can ask my manager to purchase the software - can anyone help me with this problem?  I would very much like to still use this product!

Regards,

Ed

What build of GSS are you working with?  If you do not have build 2266 or 2269 then look  through this forum for postings with several hundred contributors where the users have not been able to get the latest build via LiveUpdate. 

It would be sensible to evaluate based on the latest build as a number of issues were fixed in the various updates culminating in 2266/2269.

If you ARE on the latest build, then have you tried just with Windows 7 on its own, in case the Ubuntu partition is the issue?

You can't use the console with Dual boot partitions.    I don't know why you are able to get as far as you do to be honnest.  If you were using the ghost physical boot partition that may explain part of it.   GSS doesn't support dual boot environments.   This does't solve you issue  but here is a support document that symantec has on the 11.5 and dual boot support,  or lack of support.  

http://www.symantec.com/business/support/index?page=content&id=TECH110175&locale=en_US

cheers.