Ghost Solution Suite

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  • 1.  GSS2.5 not updating via Live Update

    Posted Dec 02, 2011 12:15 PM

    Currently, I see a lot of forums on Ghost 2.5.1 Live update not working correctly. I have version build # 11.5.1.2266. I am reading articles that there is version 11.5.1.2269. I am having trouble ghosting a Dell T7500 platform and this may be a solution. I can not find anywhere to download this update. Please direct me to a link to download this update. Thanks



  • 2.  RE: GSS2.5 not updating via Live Update

    Posted Dec 02, 2011 02:01 PM

    You can find the update information you need in the post at the top of this forum.

    Here is a link http://www.symantec.com/connect/forums/patch-and-live-update-availability-ghost-solution-suite

    Thanks
    Cheryl



  • 3.  RE: GSS2.5 not updating via Live Update

    Posted Dec 02, 2011 02:54 PM

    Build 2266 is the latest available via LiveUpdate so if you have this version you have the latest available.

    Patches 2269, 2298 and 2605 have been created to address specific issues, and are only available from support if you have a support agreement, via the contact details provided by Cheryl (ie one of the sticky postings at the top of this forum.)

    If you are having issues with a specific machine, please provide us with details of whether you are booting DOS or WinPE, and if WinPE (the preferred boot environment for modern hardware), have you ensured that the correct Vista 32 bit driver has been added and selected in the Ghost boot wizard for the specific hardware in your machine. It has to be a Vista 32 bit driver as WinPE is based on the Vista kernel.



  • 4.  RE: GSS2.5 not updating via Live Update

    Posted Dec 02, 2011 03:38 PM

    I have a Dell T7500 PC, with Windows 7 Professional SP1 64 bit. with Broadcom NetXtreme 57xx Network Card. I just recently upgraded. I used to have Windows Vista Business 32 Bit loaded on the same platform and using Ghost 2.5, I had no problem with it. On the Viata box  was ghosting using PCDOS. Now that I am using Windows 7 I assume I could use WIN_PE, I believe I have tried both, nothing seems to work. I was able to do a Hot Image from the PC to the Ghost Server using the Broadcom BCM57xx template. But restoring it, continues to fail. OH I did upgrade my ghost server to 2.5.1. Any suggestions, much thanks.



  • 5.  RE: GSS2.5 not updating via Live Update

    Posted Dec 02, 2011 04:00 PM

    Windows 7 consists of TWO partitions, a small one of 100-200Mb containing a few system files, and the main partition where the bulk of the operating system is installed.  If you are only imaging the main partition, then restoring it to a clean disk, it is not going to work - it will not even boot.

    If you make a disk partition, that should maintain the correct relationship between the two partitions required by Win 7.

    If that is not the issue, then please detail your errors: when you are getting them, and what they are.

    Also bear in mind that modern hardware features SATA hard disks and optical drives these days, and PCDOS is not able to support SATA devices. Some bioses still provide an ATA compatibility mode which can get around this, but in reality, you should really focus on WinPE as the imaging boot system for your requirements and leave PCDOS behind.  Therefore you need to ensure that WinPE has the correct Vista 32 bit drivers for your SATA chipset as well as your NIC.  Bear in mind that while hot imaging, you are relying on the native operating system to access the hard disk, whereas when you try and restore the image, you are relying on another boot environment to access your hard disk, and this must also have the right drivers for the storage hardware.



  • 6.  RE: GSS2.5 not updating via Live Update

    Posted Dec 05, 2011 12:48 PM

    I get a new error, I looks very common, but may need some help. When I start the backup, fails very quickly.  Event details: Drivers could not be found in the PreOS for the following devices: "Standard AHCI 1.0 Serial ATA Controller."



  • 7.  RE: GSS2.5 not updating via Live Update

    Posted Dec 05, 2011 03:10 PM

    This error is self explanatory - your WinPE boot system is missing the Vista 32 bit driver for your SATA chipset. You **may** be able to get around this error by going into your system bios and checking if it offers a "compatibility mode" setting for the hard disk interface. This will emulate the older parallel ATA standard for which no drivers are required. However, the best solution is to add and then select the correct SATA drives for your system to the Ghost Boot Wizard, after which you regenerate the WinPE boot system.