Ghost Solution Suite

Install GSS 3.1 on a new server running 2012 R2, went good.  Confirmed all the services were started and running.  Reboot the server and Altiris PXE Manager and Altiris PXE Config Helper would not start, when I try to start the services manually it gives an error saying that "the dependency service or group failed to start".

Installing 3.0 and then 3.1 overtop of it seems to resolve the issue, doesn't seem like a good solution though.

Edit: Well nevermind, that didn't work either.  Should just stick to 3.0 I guess...

Tried instaling it on a fresh 2008 R2 machine, still same issues.  You don't even get the same PXE install screens during the install and the PXE configuration shortcuts are missing from the start menu.  There is some serious issues with 3.1.

https://support.symantec.com/en_US/article.TECH234510.html

Thanks!  Swear I searched on here for hours for a solution and didn't come across anything.

I was having the same issue.  I delete the DependOnGroup for the services and it still didn’t work.  My fix was to set the Altiris PXE Manager service to delayed start.  Probably not the best solution so if there’s a better one, share.

Also have to set Altiris Deployment Server DB Management service to delayed start or it won’t open.

Environment: Dell PowerEdge R630, 2 NICs teamed, system and data partitions, GSS 3.1.0.275 installed on data partition, with the included SQL 2014 Express – Simple install with PXE.

Hello Wil,

If the delay start works then I fear the problem might lie in the time for the teamed nic's to be fully operation on start.

As PXE service are dependent on the NIC they need to run (for example if the teamed nic is assigned to be the PXE IP, then PXE service can't communicate with it unless the teamed nic function is up and running properly, but the teamed nic can't start unless regular Windows NIC configuration is up and running)

This adds a second wait and that causes the PXE service not able to start properly.

This just my two cents, in reality it might be something totally different.

Hi,

I've been having the same problem as Oiler Nut above.  Would it be possible to get a look at the solution that was posted?  Everytime I try the link I get an access denied (403) error page.

Thanks

From: https://support.symantec.com/en_US/article.TECH234510.html

There is an issue with extra dependancy information entered for the pxe services that was not needed.

It is recomended that you back up your system's registry before the following 4 registry keys are deleted.  Once these 4 registry keys are deleted the server will need to be rebooted, Upon rebooting the 4 pxe services will again start automatically after every restart.
1.HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Altiris PXE Manager\DependOnGroup
2.HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Altiris PXE Config Helper \DependOnGroup
3.HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Altiris PXE MTFTP Server \DependOnGroup
4.HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Altiris PXE Server \DependOnGroup