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GuardianEdge password

Created: 13 May 2011

My company has a policy to encrypt every external hard drive or thumb drive that connects to their computers. I have an external hard drive which I was able to use without a password on my work laptop, I guess because it logs me in with a CAC card.  Now I connected the external hard drive to a "loaner" laptop, while mines is fixed and its asking me for a password, that I don't know.  Company's IT has indicated that when they bought the GuardianEdge application they didn't buy the application with the capability to reset the passwords, so there is nothing they can do.  I have years of work saved in that drive and really need to find a way to reset password or remove guardianedge from the drive in order to restore my documents.  Need your expertise. Any suggestions?