Endpoint Protection Small Business Edition

I am trying to setup my GUPS to only download content from SEP at night. Does anyone have any suggestions? I have already setup SEP to only download at a set time and all gups are in push mode so they should see this new package and download it that night. I'm still having gups connect during the day at random times and it eats all the bandwidth. Symantec techs have not been able to help me and say this is impossible. I find it hard to swallow I cannot set these things up like this.

 

Thanks

Not possible. There is no option to configure at what time the GUPs will download content. It happens automatically when GUPs check in and new content is available.

It is not possible to set the gup for download it at schedule. you can try to configure the live update at schedule time.

GUPs don't download content for clients from Symantec LU

How does anyone with T1 connections use this product then? If I cannot control when it updates it seems like it would be useless. I cannot have this updating during the middle of the day and eating up all the bandwidth. I have it setup like Symantec suggested where the SEMP only gets updated between a set time at night and the GUPS are in push mode so they should see the updates and download the updates right away. I have maybe 16 different GUPS but our systems are not being used very much at night so there would be no reason for 16 sites not to be able to connect and get the updates. Furthermore, everyday I have pc's that have "proactive threat protection is malfunctioning" and I have to unistall and reinstall. I inherited this product and I feel it's very clunky and out dated and don't understand how it's efficient in any matter.

First, what's the exact version you're running here?

12.1.4023.4080

Should of added that it runs on a Server 2008 box Enterprise.

Hi Pakman,

You have configured it in correct way. Ideally GUP should update at midnight and clients as well. 

Make sure SEPM is configured to update at mid-night only.

One possibility could be the SEPM rejected connection to update GUP, need to check throgh Sylink monitor logs/ Debug logs. These logs will can show when the connection was trigger on client machine and it's subsequent activities.

SEP 12.1 RU5 is released & there is one fix id related to GUP. Verify smc.exe status on GUP machine.

Smc.exe process terminates unexpectedly on a Group Update Provider (GUP)

Fix ID: 3387423

Symptom: The SMC.exe process terminates unexpectedly when the Group Update Provider downloads content.

Solution: Modified the Group Update Provider feature to avoid a potential race condition before freeing memory

 

Hi Pakman,

Is there any update?

Hello,

 

I have not updated to the new version of SEPM yet but will have to do so.

Not sure this is the correct solution here. It was in regards to setting a schedule for updates.