Endpoint Protection

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  • 1.  GUP active connection

    Posted Feb 27, 2014 05:32 AM

    Hello,

    My network team has seen unusual activity on the GUP side.

    They have complaint about too many active connection from GUP to the SEPM Manager.

    We tried to do some basic troubleshooting and it seems it's not related to our end issue.

    Did uninstall and resinstall of GUP machine.

    Formatted OS.

    Scan with the Symantec Power Erasers but still showing active connection.



  • 2.  RE: GUP active connection
    Best Answer

    Broadcom Employee
    Posted Feb 27, 2014 05:46 AM

    Hi,

    Thank you for posting in Symantec community.

    It seems again you have been affected by a known issue.

    Too many active connections from the Group Update Provider (GUP) to Symantec Endpoint Protection Manager
    Fix ID: 3110944
    Symptom: The Group Update Provider (GUP) computer keeps more than 200 connections open to Symantec Endpoint Protection Manager.
    Solution: Fixed a callback function that was not properly called before closing
     
    Reference: New fixes and features in Symantec Endpoint Protection 12.1.4
     
     
    I would recommend to upgrade to the latest version of SEPM i.e. 12.1 RU4a.
     
     


  • 3.  RE: GUP active connection

    Posted Feb 27, 2014 05:47 AM

    is the connection on port 2967? or 8014? Whats the port number?

    GUP  - SEPM will be port 8014

    Clients to GUP - 2097.

    Clients to SEPM - 8014.

     



  • 4.  RE: GUP active connection

    Posted Feb 27, 2014 05:52 AM

    Port: 2967, we are using default port.

    It seems to resolve both the problems I need to upgrade.sad



  • 5.  RE: GUP active connection

    Broadcom Employee
    Posted Feb 27, 2014 06:15 AM

    Yes, upgrade can be a solution.



  • 6.  RE: GUP active connection

    Posted Mar 01, 2014 09:28 PM

    Yesterday midnight we performed an upgrade and issues are no longer exist now.