Endpoint Protection Small Business Edition

 View Only
  • 1.  GUP NOT Updating

    Posted Nov 20, 2012 04:10 PM

    Hi all,

    we have recently setup a brandnew SEPM 12.1RU1 and have already moved araound 1k Clients onto it. Those Clients are in various locations and we have one GUP to serve them in every location. All is working fine except one location where I cannot get the GUP to work.

     

    11/19 13:14:48.721 [2644:1944] GUProxy - Error: FreeCacheEntry called on an entry in use
    11/19 13:14:48.721 [2644:1944] GUProxy Freeing incomplete cache entry
    11/19 13:14:49.251 [2644:1308] GUProxy: cache file is not on the disk: #content#{07B590B3-9282-482f-BBAA-6D515D385869}#121118006#xdelta121014006!dax
    11/19 13:14:49.267 [2644:3032] AH: Setting the Browser Session end option & Resetting the URL session ..
    11/19 13:14:49.267 [2644:2368] GUProxy: accepted socket 2588 for 10.97.204.41 port 49232
    11/19 13:14:49.267 [2644:2108] GUProxy: Begin to handle accepted socket 2588
    11/19 13:14:49.267 [2644:2108] GUPROXY - GUProxy HTTP in - GET /content/{55DE35DC-862A-44c9-8A2B-3EF451665D0A}/121116001/xdelta12
    11/19 13:14:49.267 [2644:2108] GUPROXY - GUProxy File - /content/{55DE35DC-862A-44c9-8A2B-3EF451665D0A}/121116001/xdelta121012001.dax
    11/19 13:14:49.267 [2644:2108] GUPROXY - GUProxy mangled file - #content#{55DE35DC-862A-44c9-8A2B-3EF451665D0A}#121116001#xdelta121012001!dax
    11/19 13:14:49.267 [2644:2108] GUProxy - Add request into download queue.
    11/19 13:14:49.267 [2644:2996] GUPROXY - GUProxy - TARGET_IP: - 10.12.5.228;
    11/19 13:14:49.267 [2644:2996] GUProxy - GET SEPM info from SYLINK(1) ,GET /content/{55DE35DC-862A-44c9-8A2B-3EF451665D0A}/121116001/xdelta121012001.dax  BEGIN with 0,total with 0
    11/19 13:15:10.296 [2644:2996] GUProxy - downloadHelper.CreateUrlRequest failed GET://:8014/content/{55DE35DC-862A-44c9-8A2B-3EF451665D0A}/121116001/xdelta121012001.dax

    11/19 13:15:15.927 [2644:2368] GUProxy: accepted socket 3036 for 10.97.200.25 port 56421
    11/19 13:15:15.927 [2644:2640] GUProxy: Begin to handle accepted socket 3036
    11/19 13:15:15.927 [2644:2640] GUPROXY - GUProxy HTTP in - GET /content/{810D5A61-809F-49c2-BD75-177F0647D2BA}/121118022/xdelta12
    11/19 13:15:15.927 [2644:2640] GUPROXY - GUProxy File - /content/{810D5A61-809F-49c2-BD75-177F0647D2BA}/121118022/xdelta121117003.dax
    11/19 13:15:15.927 [2644:2640] GUPROXY - GUProxy mangled file - #content#{810D5A61-809F-49c2-BD75-177F0647D2BA}#121118022#xdelta121117003!dax
    11/19 13:15:15.927 [2644:2640] GUProxy - Add request into download queue.
    11/19 13:15:15.927 [2644:1980] GUPROXY - GUProxy - TARGET_IP: - 10.12.5.228;
    11/19 13:15:15.927 [2644:1980] GUProxy - GET SEPM info from SYLINK(1) ,GET /content/{810D5A61-809F-49c2-BD75-177F0647D2BA}/121118022/xdelta121117003.dax  BEGIN with 0,total with 0
    11/19 13:15:27.268 [2644:2368] GUProxy: accepted socket 3152 for 10.97.202.37 port 56374
    11/19 13:15:27.268 [2644:868] GUProxy: Begin to handle accepted socket 3152
    11/19 13:15:27.268 [2644:868] GUPROXY - GUProxy HTTP in - GET /content/{810D5A61-809F-49c2-BD75-177F0647D2BA}/121118022/xdelta12
    11/19 13:15:27.268 [2644:868] GUPROXY - GUProxy File - /content/{810D5A61-809F-49c2-BD75-177F0647D2BA}/121118022/xdelta121117003.dax
    11/19 13:15:31.309 [2644:2996] GUProxy - **downloadHelper.CreateUrlRequest failed GET://10.12.5.228:8014/content/{55DE35DC-862A-44c9-8A2B-3EF451665D0A}/121116001/xdelta121012001.dax

     

    What I tried already:

    Setting all Clients on LiveUpdate (Internet) -> Success, all are updating

    Setting all Clients on Update from SEPM directly -> Success, all are updating!

    Log files attached

    Thanks

    Munier



  • 2.  RE: GUP NOT Updating

    Posted Nov 20, 2012 09:16 PM

    And the GUP is in the correct group for which you have assigned the correct LU policy that designates it as a GUP?

    Is the GUP using a proxy?

    Check this thread as it has some suggestions:

    https://www-secure.symantec.com/connect/forums/one-gup-not-working-correctly-debuglog-entry-attached



  • 3.  RE: GUP NOT Updating

    Broadcom Employee
    Posted Nov 20, 2012 09:24 PM

    doe sthis file exists on the sharedupdates folder of GUP machine "xdelta121012001.dax"

    can you access the file while browsing with asking for password?

    10.12.5.228:8014/content/{55DE35DC-862A-44c9-8A2B-3EF451665D0A}/121116001/xdelta121012001.dax



  • 4.  RE: GUP NOT Updating

    Posted Apr 10, 2013 12:03 PM

    Not sure if anyone ever found a resolution for this but I had the same problem and stumbled on this forum and actually got it resolved last night by doing the following.  Unfortunately I'm not sure what piece of this process was the key though.

     

    1. Uninstalled SEP through ADD/REMOVE Programs

    2. Ran CleanWipe Utility and allowed CleanWipe to Reboot automatically

    3. Logged back in with same admin account and proceeded with CleanWipe Utility to completion. Rebooted again.

    4. Checked all Symantec paths and located one that still existed C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\PersistedData I manually removed this and then ran the SEP 12 install and rebooted

    5. Forced Policy Update and checked SharedUpdates folder and it is now updating as it should.

    Hope this helps someone because this was an extremely annoying issue for me.