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GUP NOT Updating

Created: 20 Nov 2012 | 3 comments
Munier's picture

Hi all,

we have recently setup a brandnew SEPM 12.1RU1 and have already moved araound 1k Clients onto it. Those Clients are in various locations and we have one GUP to serve them in every location. All is working fine except one location where I cannot get the GUP to work.

 

11/19 13:14:48.721 [2644:1944] GUProxy - Error: FreeCacheEntry called on an entry in use
11/19 13:14:48.721 [2644:1944] GUProxy Freeing incomplete cache entry
11/19 13:14:49.251 [2644:1308] GUProxy: cache file is not on the disk: #content#{07B590B3-9282-482f-BBAA-6D515D385869}#121118006#xdelta121014006!dax
11/19 13:14:49.267 [2644:3032] AH: Setting the Browser Session end option & Resetting the URL session ..
11/19 13:14:49.267 [2644:2368] GUProxy: accepted socket 2588 for 10.97.204.41 port 49232
11/19 13:14:49.267 [2644:2108] GUProxy: Begin to handle accepted socket 2588
11/19 13:14:49.267 [2644:2108] GUPROXY - GUProxy HTTP in - GET /content/{55DE35DC-862A-44c9-8A2B-3EF451665D0A}/121116001/xdelta12
11/19 13:14:49.267 [2644:2108] GUPROXY - GUProxy File - /content/{55DE35DC-862A-44c9-8A2B-3EF451665D0A}/121116001/xdelta121012001.dax
11/19 13:14:49.267 [2644:2108] GUPROXY - GUProxy mangled file - #content#{55DE35DC-862A-44c9-8A2B-3EF451665D0A}#121116001#xdelta121012001!dax
11/19 13:14:49.267 [2644:2108] GUProxy - Add request into download queue.
11/19 13:14:49.267 [2644:2996] GUPROXY - GUProxy - TARGET_IP: - 10.12.5.228;
11/19 13:14:49.267 [2644:2996] GUProxy - GET SEPM info from SYLINK(1) ,GET /content/{55DE35DC-862A-44c9-8A2B-3EF451665D0A}/121116001/xdelta121012001.dax  BEGIN with 0,total with 0
11/19 13:15:10.296 [2644:2996] GUProxy - downloadHelper.CreateUrlRequest failed GET://:8014/content/{55DE35DC-862A-44c9-8A2B-3EF451665D0A}/121116001/xdelta121012001.dax

11/19 13:15:15.927 [2644:2368] GUProxy: accepted socket 3036 for 10.97.200.25 port 56421
11/19 13:15:15.927 [2644:2640] GUProxy: Begin to handle accepted socket 3036
11/19 13:15:15.927 [2644:2640] GUPROXY - GUProxy HTTP in - GET /content/{810D5A61-809F-49c2-BD75-177F0647D2BA}/121118022/xdelta12
11/19 13:15:15.927 [2644:2640] GUPROXY - GUProxy File - /content/{810D5A61-809F-49c2-BD75-177F0647D2BA}/121118022/xdelta121117003.dax
11/19 13:15:15.927 [2644:2640] GUPROXY - GUProxy mangled file - #content#{810D5A61-809F-49c2-BD75-177F0647D2BA}#121118022#xdelta121117003!dax
11/19 13:15:15.927 [2644:2640] GUProxy - Add request into download queue.
11/19 13:15:15.927 [2644:1980] GUPROXY - GUProxy - TARGET_IP: - 10.12.5.228;
11/19 13:15:15.927 [2644:1980] GUProxy - GET SEPM info from SYLINK(1) ,GET /content/{810D5A61-809F-49c2-BD75-177F0647D2BA}/121118022/xdelta121117003.dax  BEGIN with 0,total with 0
11/19 13:15:27.268 [2644:2368] GUProxy: accepted socket 3152 for 10.97.202.37 port 56374
11/19 13:15:27.268 [2644:868] GUProxy: Begin to handle accepted socket 3152
11/19 13:15:27.268 [2644:868] GUPROXY - GUProxy HTTP in - GET /content/{810D5A61-809F-49c2-BD75-177F0647D2BA}/121118022/xdelta12
11/19 13:15:27.268 [2644:868] GUPROXY - GUProxy File - /content/{810D5A61-809F-49c2-BD75-177F0647D2BA}/121118022/xdelta121117003.dax
11/19 13:15:31.309 [2644:2996] GUProxy - **downloadHelper.CreateUrlRequest failed GET://10.12.5.228:8014/content/{55DE35DC-862A-44c9-8A2B-3EF451665D0A}/121116001/xdelta121012001.dax

 

What I tried already:

Setting all Clients on LiveUpdate (Internet) -> Success, all are updating

Setting all Clients on Update from SEPM directly -> Success, all are updating!

Log files attached

Thanks

Munier

Comments 3 CommentsJump to latest comment

.Brian's picture

And the GUP is in the correct group for which you have assigned the correct LU policy that designates it as a GUP?

Is the GUP using a proxy?

Check this thread as it has some suggestions:

https://www-secure.symantec.com/connect/forums/one...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

pete_4u2002's picture

doe sthis file exists on the sharedupdates folder of GUP machine "xdelta121012001.dax"

can you access the file while browsing with asking for password?

10.12.5.228:8014/content/{55DE35DC-862A-44c9-8A2B-3EF451665D0A}/121116001/xdelta121012001.dax

SEP_FMI's picture

Not sure if anyone ever found a resolution for this but I had the same problem and stumbled on this forum and actually got it resolved last night by doing the following.  Unfortunately I'm not sure what piece of this process was the key though.

 

1. Uninstalled SEP through ADD/REMOVE Programs

2. Ran CleanWipe Utility and allowed CleanWipe to Reboot automatically

3. Logged back in with same admin account and proceeded with CleanWipe Utility to completion. Rebooted again.

4. Checked all Symantec paths and located one that still existed C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\PersistedData I manually removed this and then ran the SEP 12 install and rebooted

5. Forced Policy Update and checked SharedUpdates folder and it is now updating as it should.

Hope this helps someone because this was an extremely annoying issue for me.