Endpoint Protection

good

Currently I have problems to update the GUP, which is why clients are not updating, attach files, the current state of GUP, my question is if there is no way to manually update the GUP

thank you

Attachment(s)

GUP.docx   38 KB 1 version

Hello,

Yes, You can mnually update the GUP using the rapid release...

The site for downloading Rapid Release definitions

Download via HTTP:

http://www.symantec.com/business/security_response...

Downloas vis FTP:

ftp://ftp.symantec.com/AVDEFS/norton_antivirus/rapidrelease

Hello,

Please check if the port 2967 is opened / under firewall exception.

Try Repairing the SEP client on the machine via add/ remove programs.

Hope that helps!!

GUPs are storing either full definition files ("full.zip") or delta files. Both have to be created by SEPM. GUPs can only be updated by SEPMs.

The content of the SEP client which is carrying the GUP is independent of the GUP content.

BTW, every time the SEP client (smc.exe) will be stopped the SharedUpdates folder will be flushed. Your GUP should run 24/7 to prevent this.

Just to confirm this. Does that mean that GUP clients that are shut down everyday should get the full updates everyday for the clients it's assigned to?

To add into http://www.symantec.com/business/support/index?page=content&id=HOWTO55172#v38557491

See how similar is your network nad how you have architecht it to Throw updates

Does that mean that GUP clients that are shut down everyday should get the full updates everyday for the clients it's assigned to?

Clients always exactly know what they need. If the GUP cache was flushed and a client requests content, the GUP has to pull this particular content (delta or full content, depends on the client's request) again from SEPM although this content was perhaps saved in the cache before the flushing.

A GUP that is shut down regularly has to contact its SEPM more often to get content.

These videos are very enlightening for understanding GUPs:

https://www-secure.symantec.com/connect/videos/group-update-providers-part-1

https://www-secure.symantec.com/connect/videos/group-update-providers-part-2