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GUP Server Not updating

Created: 20 Feb 2013 • Updated: 20 Feb 2013 | 9 comments

I’m running Windows Server 2008R2 Standard . My SEPM Manager is running on Version 12.1.2015.2015 . There are only one SEPM Manager and I’m managing total 8 country in Asia which all running in GUP server . All the GUP server is communicating to the SEPM Manager to get update and the Client will communicate to GUP for the definition. The issue is all the country were working fine and only one country is having issue where the GUP server is not getting the Update . As i get mention from Symantec there is some issue on Version 12 maybe a Bug . As i check on the Shared Folder where there no any contain . Is there any way or solution i could able to get . Please advise .

Operating Systems:

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Ashish-Sharma's picture

Hi,

Check this

Troubleshooting the Group Update Provider (GUP) in Symantec Endpoint Protection (SEP)

http://www.symantec.com/business/support/index?page=content&id=TECH104539

Thanks In Advance

Ashish Sharma

 

 

Ambesh_444's picture

 

Check this Article:

How to confirm if SEP Clients are receiving LiveUpdate content from Group Update Providers (GUPs)

http://www.symantec.com/docs/TECH97190

I would also suggest you to check the Articles below which may interest you:

Troubleshooting the Group Update Provider (GUP) in Symantec Endpoint Protection (SEP)

http://www.symantec.com/docs/TECH104539

Group Update Provider(GUP): Sizing and Scaling Guidelines

http://www.symantec.com/business/support/index?page=content&id=TECH95353&locale=en_US

SEP Content Distribution Monitor / GUP monitoring tool

http://www.symantec.com/business/support/index?page=content&id=TECH156558

GUP content monitoring tool video

https://www-secure.symantec.com/connect/videos/sep-content-distribution-monitor-introduction

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Sumit G's picture

Hello can you please confirm the version of GUP, is it same as SEPM Server GUP?

Check the port 2967 is open from firewall?

SEP Content Distribution Monitor (for GUP health-checking)

https://www-secure.symantec.com/connect/downloads/sep-content-distribution-monitor

Troubleshooting the Group Update Provider (GUP) in Symantec Endpoint Protection (SEP)

http://www.symantec.com/docs/TECH104539

How can we check which content SEP 12.1 clients are downloading from GUP?

https://www-secure.symantec.com/connect/articles/how-can-we-check-which-content-sep-121-clients-are-downloading-gup

Regards

Sumit G.

shanmuganathan maganathan's picture

Yes the version of the GUP is same at the SEPM Manager and the firewall port is open between the data center and the country . I  have forgot to mention where the GUP servers are running on Vmware . Is that will cause any issue .

 

 

 

Rafeeq's picture

check the port 2967 if thats open, if it had created the shared folder then it means that it took the role of GUP. Check if the GUP is communicating with the Manager.

Delete the GUP role and assign it again, check if that populates defs in the shared folder.

SameerU's picture

Hi

Please check the port 2967 is opened bi-directional

Regards

 

Sumit G's picture

Can you confirm that GUP client status is online on SEPM Server?

GUP Client is updated or not?

Replace the sylink file with other working system and then click on "Update Policy" from GUP Client

Regards

Sumit G.

Ashish-Sharma's picture

Hi,

Check this

A Symantec Endpoint Protection (SEP) client no longer serves the Group Update Provider (GUP) after a service restart

 

Article:TECH187854  |  Created: 2012-05-01  |  Updated: 2012-05-01  |  Article URL http://www.symantec.com/docs/TECH187854

 

Thanks In Advance

Ashish Sharma

 

 

Ambesh_444's picture

Hi,

Make sure that port 2967 is opened bi-directional.

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."