Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

GUP unable to provide the full.Zip definition to clients

Created: 01 Jul 2014 | 5 comments

GUP is not providing the Full.Zip defintion file to clients.

GUProxy HTTP in - GET /content/{07B590B3-9282-482f-BBAA-6D515D385869}/140630008/Full.zip
2014/07/01 14:32:49.510 [3900:3428] GUPROXY - GUProxy File - /content/{07B590B3-9282-482f-BBAA-6D515D385869}/140630008/Full.zip
2014/07/01 14:32:49.510 [3900:3428] GUProxy - GetCacheEntry() failed to allocate memory for [#content#{07B590B3-9282-482f-BBAA-6D515D385869}#140630008#Full!zip], size [419700337]

GUProxy HTTP in - GET /content/{535CB6A4-441F-4e8a-A897-804CD859100E}/140629023/Full.zip
2014/07/01 14:31:24.682 [3900:3776] GUPROXY - GUProxy File - /content/{535CB6A4-441F-4e8a-A897-804CD859100E}/140629023/Full.zip
2014/07/01 14:31:24.682 [3900:3776] GUPROXY - GUProxy mangled file - #content#{535CB6A4-441F-4e8a-A897-804CD859100E}#140629023#Full!zip
2014/07/01 14:31:24.682 [3900:3776] GUProxy - Add request into download queue.
2014/07/01 14:31:24.682 [3900:3220] GUProxy - GET SEPM info from SYLINK failed, turn to [10.140.124.10:8014] GET /content/{535CB6A4-441F-4e8a-A897-804CD859100E}/140629023/Full.zip

These are 2 things i was able to see in GUP debug logs. Any idea or solution would be very helpful. Please let me know if anything else needed.

Operating Systems:

Comments 5 CommentsJump to latest comment

consoleadmin's picture

See this article

Symantec Endpoint Protection clients are not able to download antivirus definitions from the Group Update Provider.
padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;">Article:TECH169750 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 0px;font: 12px Arial; text-align: left;">Created: 2011-09-16 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Updated: 2013-10-14 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Article URL http://www.symantec.com/docs/TECH169750

Thanks.

SEP_Trainee's picture

Both the settings looks good here. Cache size is 2Gb and Bandwidth is unlimited. Any other idea?

James007's picture
Run the symhelp tool and check virus defination are corrupted or not Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues
Article:TECH170752 | Created: 2011-09-29 | Updated: 2014-06-04 | Article URL http://www.symantec.com/docs/TECH170752

If virus defination corrupted please clear old virus defination

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

Article:HOWTO59193 | Created: 2011-09-08 | Updated: 2013-06-24 | Article URL http://www.symantec.com/docs/HOWTO59193
SEP_Trainee's picture

@James - Actually we migrated the machines from winXp to 7 and since then machines are not updating. So i dont think that issue is with corrupted definition. the issue is GUP or client is not able to get the full.zip definition files. two errors i found in debug logs are already mentioned above.

We have already tested:- Ran RX4def tool followed by IU and it worked as it then only download the delta file and GUP is providing it, but not same with full.zip files.

Any more suggestions?

James007's picture
When will a client download a full definition set from a Symantec Endpoint Protection Manager or Group Update Provider?
Article:TECH131528 | Created: 2010-01-06 | Updated: 2013-09-24 | Article URL http://www.symantec.com/docs/TECH131528