GUP updated but clients not to take update from GUP on SEP 12.1

Created: 13 Sep 2012 | 6 comments

Prashant Sable Partner Accredited

Here is so many branches of customer & as per the branch assinged the GUP, But after 29th SEPT 2012 having problem of update issue in all GUP related systems, After fine tunning all Live update policies 42 GUP & realted clients updated with latest SEPM virus Definitions but around 20 GUP & related systems having update Problem, Also we have logged the case with Symantec but cant find solution from last 10 days.

Even I updated manually 10 systems on two GUP related location but still update issue not resolve.

Can any one for help me for sorting this issue

SEPM version 12.1.1000.157 & clients version also 12.1.1000.157 & lover upto 12.1.

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Ashish-Sharma

GUP updated but clients not to take update from GUP on SEP 12.1 - Comment:13 Sep 2012 : Link

First identify whether definitions are reallly corrupted or not.

Check this article: How to determine if virus definitions of Symantec Endpoint Protection client (SEP) 11 or 12 Small Business Edition, are corrupted

http://www.symantec.com/docs/TECH97677

How to clear out corrupted definitions for a Symantec Endpoint Protection Client manuall

http://www.symantec.com/business/support/index?page=content&id=TECH103176&locale=en_US

In some instances, Symantec Technical Support may recommend the use of an unsupported tool that automates the removal of corrupted SEP definitions. For details please see Using the "Rx4DefsSEP" utility at

http://www.symantec.com/business/support/index?page=content&id=TECH93036&locale=en_US

Check this thread

https://www-secure.symantec.com/connect/forums/sep-121-clients-not-updating-gup

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

Mithun Sanghavi Symantec Employee Technical Support Accredited

GUP updated but clients not to take update from GUP on SEP 12.1 - Comment:13 Sep 2012 : Link

Hello,

Could you please PM me your Case #?

I hope all the GUP client machines are not Windows XP machines.

From where does the GUP take update (SEPM / LUA)?

By default (As per Microsoft), Windows XP has a maximum limit of 10 inbound concurrent connections and for Windows 7 it is 20 inbound concurrent connections.

Are the GUP clients are of the same version as of SEPM?

Check these Articles:

Group Update Provider is not updating all the clients

http://www.symantec.com/docs/TECH140798

Please test the Connection between SEPM <<>> GUP <<>> Clients.

http://www.symantec.com/docs/TECH153328

Also, check the SEP Content Distribution Monitor (for GUP health-checking)

https://www-secure.symantec.com/connect/downloads/sep-content-distribution-monitor

SEP Content Distribution Monitor - Introduction

https://www-secure.symantec.com/connect/videos/sep-content-distribution-monitor-introduction

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
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