Gup is updating whereas clients are not getting updated
Created: 03 Jul 2012 | Updated: 13 Dec 2012 | 26 comments
This issue has been solved. See solution.
Gup is getting update, whereas the other clients are not getting update..
Other situation is Gup is not updating whereas clients are getting update...
What will be the issue?
Please provide solutions to resolve this issue.
Discussion Filed Under:
Comments 26 Comments • Jump to latest comment
Please mind that people are more willing to help for free, if one is kind and respects the rules of social interaction.
To help you getting help I would recommend you to think about the following points:
I hope this will help you to gain help from others for free.
Let's start.
Are you talking about Symantec Endpoint Protection and would "Gup" be a Group Update Provider? In that case this is the wrong section of connect. You can move the topic by clicking on "edit" on the left top of this dicsussion. You will find the Symantec Endpoiint Protection Forum in the Security Section.
PMCS GmbH & Co. KG - Consulting und Support für BE/NBU/EV und andere Symantec Produkte.
Please take the time and mark this post as solution if it solved your problem - thanks!
This problem is occuring if you have assigned the GUP in wrong Way.
The blow link help to create the GUP
https://www-secure.symantec.com/connect/downloads/create-gup-symantec-can-help-conserve-bandwidth-clients-remote-location
Configuring the Group Update Provider (GUP) in Symantec Endpoint Protection 11.0 RU5
http://www.symantec.com/docs/TECH96419
Gup not working forum
https://www-secure.symantec.com/connect/forums/regarding-gup-0
https://www-secure.symantec.com/connect/forums/gup-not-providing-update-clients-clients-are-able
https://www-secure.symantec.com/connect/forums/i-am-new-symantec-end-point-protectionhelp-me-gup
Thanks & Regard
Honey Jack
If your issue has been solved, please use the "Mark as Solution" for the valid thread.
Well said Sebaha, if you provide as many details as possible on the issue, it would be easy for others to get a picture on what's going on and suggest some steps that might help to resolve the issue.
Altiris Administrator
Eli Lilly and Company, Indianapolis, USA
For Forum threads, please click "Mark as Solution" if answered
SEP Content Distribution Monitor (for GUP health-checking)
https://www-secure.symantec.com/connect/downloads/sep-content-distribution-monitor
SEP Content Distribution Monitor - Introduction
https://www-secure.symantec.com/connect/videos/sep-content-distribution-monitor-introduction
Thanks & Regard
Honey Jack
If your issue has been solved, please use the "Mark as Solution" for the valid thread.
Thanks to guiding me how to get help..
The exact situation is.
We are managing nearly 10000 clients in which Antivirus is installed. In a specific state in a specific branch some 20-30 systems are there. In each branch a client system is configured as GUP. In specific branches the clients are not getting updates from the GUP, whereas the GUP is updated. In other branches clients are updating GUP is not updating. So we are manually updating it. This problem is with specific branches. The rest branch the clients getting manual update.
I followed some ways which was suggested to me is as follows…
Checked the content cache folder whether definitions are captured properly.
Clients are able to telnet GUP on port 2967.
GUP version is RU7 or at least RU6MP3.
In our case the GUP version is MR4 MP2.
Now am in need of solution so kindly suggest me.
Regards,
Priyaagopal
A new bud in symantec.
can you post the sylinklog from one of the client?
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Have you checked the GUP Health through the above link.
Hope it help you.
Thanks & Regard
Honey Jack
If your issue has been solved, please use the "Mark as Solution" for the valid thread.
Hi Priya,
Have you check the GUP Health.
Thanks & Regard
Honey Jack
If your issue has been solved, please use the "Mark as Solution" for the valid thread.
I am not able to download that zip file...
I will check soon and will give you the update....
Regards,
Priyaagopal
A new bud in symantec.
Hi Jack,
Please suggest me how to do which file i have to check
How to check
Suggest me so that i can check and will give you the status early...
Regards,
Priyaagopal
A new bud in symantec.
Hi Pete,
Which sylink log u need?
Regards,
Priyaagopal
A new bud in symantec.
Please check whether port 2967 is opened bi-directionally
Regards
Hello Priyaa,
Sylink monitor logs will explain the interaction of SEP with SEPM and GUP.
Procedure:
START>>RUN>>SMC -STOP
Browse to the following registry location:
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK\SyLink
Create a Registry String value named "DumpSylink" and its Data field as "C:\Sylink.log" (location can be changed)
START>>RUN>>SMC -START
Update the policy by right click SEP icon and update policy. Try 3-4 times. Wait for one heart beat to complete.
In the location specified on registry you may find the Sylink.log. Kindly post the same here.
To add: You may try the following link too. In case you want to make you hands dirty.
https://www-secure.symantec.com/connect/forums/sep-update-fails-even-after-telnet-gup-successful
ABN http://www.symantec.com/web-security-cloud
Hi,
Actually with logged a call with symantec so they said that gup be came standarized in RU5.
So we are planning to upgrade the clients version...
Lets see...
And will give you the update soon...
If same issue persist am bound to take ur help..
Thanks & Regards
Priyaa
Regards,
Priyaagopal
A new bud in symantec.
Yes, an upgrade to the latest version is definitely recommended. Several issues were fixed
hi,
Is there anything that if we install symantec endpoint protection an unsupported os will give a blue dump error.
Please suggest.
and friends thanks for your support.
Now we have successfully upgraed SEPM to SEP 12.1 RU1 MP1.
will post the updates.
Regards,
Priyaagopal
A new bud in symantec.
HI,
Could you provide.
OS Version ?
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
hi,
how the symantec manager console is getting update and how it passing the updates to gup?
Regards,
Priyaagopal
A new bud in symantec.
HI,
Check this artical
Configuring Group Update Providers in Symantec Endpoint Protection 11.0 RU5
http://www.symantec.com/connect/articles/configuring-group-update-providers-symantec-endpoint-protection-110-ru5
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
OS version is windows 7 symantec version MR4 MP2.
Regards,
Priyaagopal
A new bud in symantec.
Nice article ashish...
Is that the same procedure applicable in SEP 12.1 RU1 MP1.
Regards,
Priyaagopal
A new bud in symantec.
The process is almost the same on 12.RU1MP1
Hi Priyaa,
Did you received your answer ?
Thanks In Advance.
Manish
Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.
Hi manish,
yes I received thanks.
Hi simpson,
Now we have upgraded the symantec manager from 12.1 RU1 MP1 to 12.1 RU2.
The Gup process is totally different so please suggest how to configure the gups.
Regards,
Priyaagopal
A new bud in symantec.
HI Priyaa,
What is the processing order of an Explicit GUP list within version 12.1.2 of Symantec Endpoint Protection?
http://www.symantec.com/docs/TECH196741
Check this thread also
https://www-secure.symantec.com/connect/forums/how-save-time-entering-multiple-explicit-group-update-providers-gups
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hi Priya,
Please check with below ...
Configuring Group Update Providers in Symantec Endpoint Protection 11.0 RU5
Updated: 23 Sep 2009 | 36 comments
Language Translations
Machine Translations
· Deutsch
· Français
· Español
· 日本語
· 简体中文
Aniket Amdekar
+1919 Votes
Email
inShare
Configuring Multiple GUPs in SEP 11.0 RU5 release, has added a certain dynamics's to the way virus definitions are provided to the clients.
The figure below is a representation of various possibilities of configuring a Group Update Provider:
As shown above, you can either configure a Single GUP or Multiple GUPs in SEPM.
When to use multiple GUPs:
· You run the latest client software on the computers in your network Multiple Group Update Providers are supported on the computers that run the latest client software. Multiple Group Update Providers are not supported by legacy clients. Legacy clients cannot get content from multiple Group Update Providers. Legacy clients cannot be designated as a Group Update Provider even if they meet the criteria for multiple Group Update Providers. You can create a separate LiveUpdate Settings Policy and configure a single, static Group Update Provider for a group of legacy clients
· You have multiple groups and want to use different Group Update Providers for each group You can use one policy that specifies rules for the election of multiple Group Update Providers. If clients change locations, you do not have to update the LiveUpdate Settings Policy. The Symantec Endpoint Protection Manager combines multiple Group Update Providers across sites and domains. It makes the list available to all clients in all groups in your network.
· Multiple Group Update Providers can function as a failover mechanism. Multiple Group Update Providers ensure a higher probability that at least one Group Update Provider is available in each subnet.
Following screenshots will give you a glimpse of how to configure GUPs in RU5:
Here is the screen you see when you go to SEPM Console->Policies->Liveupdate Policy-> Liveupdate Settings Policy-> Server Settings-> Group Update Provider:
· As we have chose multiple GUPs, we have to provide a GUP List:
· When you click on Add, you have to specify Rule Criteria:
· The first option you get is If you want to specify a Computer name or IP Address:
· The second option is to specify the registry Keys that will define a GUP:
· Once you choose the main type as the Registry key, you can further specify 3 attribuites :
1. Registry Key :
2. Registry Value:
3. Registry key Name:
The Third option we have is to choose from the Supported Operating Systems for installing SEP 11 RU5.
· All these rules can be in 1 Rule Set. You can have multiple Rule Sets in your GUP configuration.
Here are some tips to know about the Rule Sets:
Rules are matched based on the logical OR and AND operators as follows:
* Multiple rule sets are OR'ed. A client must match one rule set. This can be useful while roaming across multiple locations. Your client will pass 1 rule set in a location and 2'nd Rule set in a different one, so the IP addresses of GUP will change automatically.
* Multiple rules are AND'ed. A client must match all the rules that are specified in a rule set.
* Multiple values for a rule condition are OR'ed. A client must match one value. For example, you might create RuleSet 1 that includes an IP address rule with several IP addresses. You then create RuleSet2 that includes a host name rule and an operating system rule each with multiple values.A client computer must match either RuleSet1 or RuleSet2.
Thank& Regards,
Ambesh
Please mark your thread as 'SOLVED' with the answer that helps you.
Would you like to reply?
Login or Register to post your comment.