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"The handler 'GetClientTaskServers' is failed to process request"

  • 1.  "The handler 'GetClientTaskServers' is failed to process request"

    Posted Jul 29, 2016 09:34 PM

    8.0 HF2

    When I try to do a scripted install, whether via boot disk or booting to automation, about half the time, it fails with this error:

    PectAgent.log

    [2016/07/29 21:17:29.840 1788:1792 2] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:1880 Task server List Xml= <response result="failure" code="7" description="The handler 'GetClientTaskServers' is failed to process request. Called without 'resourceGuid' parameter or with invalid.">The handler 'GetClientTaskServers' is failed to process request. Called without 'resourceGuid' parameter or with invalid.Request: source=192.0.2.175, version=8.0.2571.0, size=83, page=GetClientTaskServers.aspx</response>

    [2016/07/29 21:17:29.840 1788:1792 0] ..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:1909 Agent Exception, Error in Getting list of task servers from NS.. ErrorCode=0, SystemError=6
    [2016/07/29 21:17:29.854 1788:1792 2] PECTAgent.cpp:160 Stopping PECTAgent. Please check for Network configuration or server name resolving problem and try again.

    SMP.log:

    <event date='07/29/2016 21:17:29.8540000 -08:00' severity='1' hostName='minint-n3rh9ca' source='PectAgent' module='PECTAgent.exe' process='PECTAgent.exe' pid='1788' thread='1792' tickCount='73062' >
      <![CDATA[..\..\apps\DeploymentClient\PECTAgent\ClientConfig.cpp:1909 Agent Exception, Error in Getting list of task servers from NS.. ErrorCode=0, SystemError=6]]>
    </event>

    Altiris Log Viewer:

    • Unable to get the package credentials for the specified request (Request: , Exception: System.FormatException: Unrecognized Guid format.
    • Deployment Solution: Exception encountered while updating TCP IP information about a resourceUnrecognized Guid format.   at System.Guid.GuidResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument, String failureArgumentName, Exception innerException)
    • NSE dispatch failed for: id=5889, from: 0, to: 'Basic Inventory Capture Item' (1592b913-72f3-4c36-91d2-d4eda21d2f96)
    • [1/3] Failed to process event: # 5889, 12.52 KB, C:\ProgramData\Symantec\SMP\EventQueue\EvtQueue\e1003179c0d645ca95bef9a00435e026.nse

    In case this is relevant, the NS's name is dept-deploy, with a FQDN of dept-deploy.dept.example.edu, however, I have a DNS entry to let us reach it at deploy.dept.example.edu. The TS/PS is dept-deployss.

    Thoughts?

    Thanks!



  • 2.  RE: "The handler 'GetClientTaskServers' is failed to process request"

    Posted Aug 09, 2016 12:25 PM

    Looks like your NSE is getting corrupted somehow, try capturing them in a "Bad" folder:

    "How do I get the Bad NSE folders to collect bad NSEs for review again?"

    To enable the capture of these NSE files the Registry String Value "EventFailureBackupFolder" needs to be added to "HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\eXpress\Notification Server". The string value should be the folder you want the "bad" NSE to be stored in.

    The change may take a few minutes to be applied. To apply the changes faster, restart the Altris Service."

    http://www.symantec.com/docs/HOWTO109610