Video Screencast Help

Hardware details captured on a machine inventory is incorrect

Created: 04 Apr 2013 | 1 comment

Hi team need your help,

 

Currently i have observed a machine on my environment been captured with the hardware information as Apple mac book air whereus the machine is actually a dell latitude ,

 

Hardware      
 
Computer manufacturer: Apple Inc.
Model: MacBook Air
   
   

 

How can this happen and how can we get it rectified.

 

Operating Systems:

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luke.s's picture

Hi Mahbu,

Could you please provide more information about your issue?

  • Print Sreens of Resource Manager (Altiris) and Computer properties (Windows)

For example the WMI information:

1) Start -> Execute: wbemtest

2) Click on Connect twice

3) Click on Query and enter the following query: select * from win32_ComputerSystem

4) Click twice on the results and Show MOF. Copy the MOF and post here.

Altiris HW inventory query this win32_ComputerSystem for Manufacturer and Model information.

Regards,

If the suggestion has helped to solve your problem, please mark the post as a solution.

Fábio Sanches
IT Technical Manager | WTR Services | www.wtrservices.com.br