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Hardware failure on a server after installing SEP 12.1

Created: 10 Oct 2012 • Updated: 10 Oct 2012 | 7 comments
Hugo Gomez's picture

Hello everyone,

I got an HP PROLIAN ML150 G6 on which after installing sep, showed a blue screen with the following: Hardware failure, please contact support.

window  server 2003 is installed and to be sure that the antivirus was the problem, I booted on safe mode, uninstalled and then restart.

everything is working fine after that. I hope you can help, thanks in advance.

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P_K_'s picture

What are the components of SEP you are trying to install.

Try to install only Anti Virus and Anti Spyware and see if that helps.

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

Hugo Gomez's picture

I've tried that and happened the same thing, problem is I can't try many things, the server is critical to the costumer.

Brɨan's picture

What version of SEP?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

cus000's picture

If even with AV&AS only still fail, try to capture full memory dump n open support case..

32 or 64 bits>?

Hugo Gomez's picture

It's 32 bit I've opened a case with support I'll update the status if they find a solution.

ThomasGenz's picture

I have the same issue on a Windows 2003 32-bit server?

Did you found a  solution?