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hardware id

Created: 23 Nov 2012 | 8 comments
SKP's picture

how to change hardware id in SEP 12.1 ru2

Comments 8 CommentsJump to latest comment

.Brian's picture

What do you need to do?

Did you try deleting in the SEPM and letting the client check back in?

You can do this by re-installing the client.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

SKP's picture

I want the process of deleting the Hardware key in SEP 12.1 RU2

.Brian's picture

 

Duplicate Hardware IDs result in only one client showing up in the Symantec Endpoint Protection Manager for multiple systems

http://www.symantec.com/business/support/index?page=content&id=TECH97626

  1. Stop SMC on both of the affected client computers by clicking Start Run, type smc -stop then click OK.
  2. On the SEPM console, delete the client entry that the two computers have been sharing. This will prevent the client duplication that would otherwise occur due to the following steps.
  3. On each of the affected computers, go to registry location:
    • HKLM\Software\Symantec\Symantec Endpoint Protection\SMC\Sylink\Sylink
  4. Clear the value for "Hardware ID." (make it blank)
  5. Disable Tamper Protection if you are unable to edit the value.

SEP 12.1 Location:

  • Windows XP/2003: C:\Documents and Settings\All Users\Application Data\Symantec\Persisted Data
  • Windows Vista/7/2008: C:\Program Data\Symantec\Symantec Endpoint Protection\Persisted Data
  1. Find file "sephwid.xml". Rename it to "sephwid.xml.bak".
  2. Start SMC on each computer by clicking Start Run, type smc -start then click OK.
  3. Check the SEPM console for the new SEP client
    • When the clients check in they should have unique hardware IDs

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

rs_cert's picture

Agree with Brain comment. It can help you. try the same.

pete_4u2002's picture

 

does this help?

SEP 12.1: How to prepare a Symantec Endpoint Protection 12.1 client for cloning http://www.symantec.com/business/support/index?page=content&id=HOWTO54706

Mithun Sanghavi's picture

Hello,

I agree with the above steps.

Also, check this Thread with similar issue - 

https://www-secure.symantec.com/connect/forums/there-issue-identical-hardware-id-sep-12-clients-image

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Chetan Savade's picture

Hi,

Go through the following 12.1 related articles.

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/docs/TECH163349

How to prepare a Symantec Endpoint Protection 12.1 client for cloning -

http://www.symantec.com/docs/HOWTO54706

But are you facing any issue with SEP 12.1 RU2 clients or asking for self information?

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Sumit G's picture

Stop the smc service and go to below path

HKLM\Software\Symantec\Symantec Endpoint Protection\SMC\Sylink\Sylink

Clear the value of hardware id otherwise delete the same.

Start the service of client and remove all duplicate entry from server.

Regards

Sumit G.