how to change hardware id in SEP 12.1 ru2
What do you need to do?
Did you try deleting in the SEPM and letting the client check back in?
You can do this by re-installing the client.
SEP Knowledge Base
I want the process of deleting the Hardware key in SEP 12.1 RU2
SEP 12.1 Location:
Agree with Brain comment. It can help you. try the same.
does this help?
SEP 12.1: How to prepare a Symantec Endpoint Protection 12.1 client for cloning http://www.symantec.com/business/support/index?page=content&id=HOWTO54706
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
I agree with the above steps.
Also, check this Thread with similar issue -
Hope that helps!!
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
Go through the following 12.1 related articles.
How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients
How to prepare a Symantec Endpoint Protection 12.1 client for cloning -
But are you facing any issue with SEP 12.1 RU2 clients or asking for self information?
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Stop the smc service and go to below path
HKLM\Software\Symantec\Symantec Endpoint Protection\SMC\Sylink\Sylink
Clear the value of hardware id otherwise delete the same.
Start the service of client and remove all duplicate entry from server.