IT Management Suite

Hi

We using Inventory solution 7.1.

We schedule collect full inventory policy but we seen that some computers hardware inventory are not fetching and some computers software inventory are not fetching.

We schedule gather inventory who's hardware inventory not collected but after that also hardware inventory not collected task gets completed successfully.

So inventory works, but the policy schedule is failing?  If I understood right, you are running a full inventory.  How often does this run -- monthly?  Some computers aren't running the full inventory, so you target those who have not run an inventory lately with a Gather Inventory task.  And when you use the task, it works and reports inventory.

Is that right?  If so, what is your schedule?  If not, could you clarify the issue?

We have monthly once collect full inventory schedule and Delta every week.

After running collect full inventory task on all computer we found that H/W and S/W inventory count are not matching. Some computers hardware are missing and some computers software inventories are missing.

After that we sorted out those computers whose hardware inventory not collected on that system we forcefully schedule gather inventory only of hardware but in task it showing successfully but in computer summary or any hardware inventory report it is not fetching.

There could be an issue with the DataHash value in ResourceUpdateSummary.  Update DataHash to NULL for a single computer for a single problem data class, run an inventory task, and see if it is resolved.

1. Find a problem computer and record its GUID
2. Pick a problem hardware or software data class and find its GUID (right-click > Properties)
3. Run the following query
   
   UPDATE ResourceUpdateSummary
   SET DataHash=NULL
   WHERE InventoryClassGuid='inventory class GUID you recorded'
   AND ResourceGuid='machine GUID you are testing'
4. Run a hardware or software Gather Inventory task (full) on the test system
5. If resolved, run the following query:
   UPDATE ResourceUpdateSummary
   SET DataHash=NULL
   WHERE InventoryClassGuid='inventory class GUID you proved from above'
   AND DataHash IS NOT NULL
6. If not resolved, computer may not be reporting inventory, or NS may not be processing it.
7. To test for computer recording inventory, open up regedit and set Capture Events Folder at HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Transport to C:\NSEs or similar folder name, run an inventory task, and upon completion, check the folder for the NSE.
8. To test for NS processing inventory, delete the folder name in the registry that you just created and run an inventory task again.  When it completes, check the NS for errors related to processing inventory.  Restrict to Warning and Error level and search for words like 'fail' or 'process.'

Does any of this help?

Hi maclemson

we run the inventory on those systems whose only hardware inventory are not fetching also run the inventory on those systems whose only software inventory are not fetching.

After that we observe that only computer summary report are not showing but if we check individualy hardware report in that  systems reflecting.

Do you have a specific example of what data classes are populated and which data classes are not populated?

Hi

Right now i having latest NSI files which I get immediate after inventory run.

Attachment(s)

dsk1477 NSI.rar   21 KB 1 version

dsk0701 NSI.rar   26 KB 1 version

I'm still not sure what the issue is.  An example of a problem would be, "When I run a full inventory task on my test system, and then run this query, SELECT * FROM Inv_HW_Desktop_Monitor hdm JOIN vComputer vc ON vc.Guid=hdm._ResourceGuid WHERE vc.Name='TestPC', I get no results.  However, some machines do have results in Inv_HW_Desktop_Monitor."

after running full inventory or gather inventory on system the task showing completed successfully but that system are not reflected in compluter summary report but that systems software inventory i am getting only computer summary report not getting

Is the computer a member of the 'Computers with inventory data' filter?

hi 

yes all the computer are member of the Computers with inventory data filter