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Hardware Inventory Not Finishing version 6.x

Created: 26 Apr 2012 | 5 comments

I have a server, and I've seen this issue before, where the hardware inventory starts as it should, but it never finishes running.  It runs for the 6 hour period of time and then stops.  It does not seem to bother the system that it is happening on, but the hardware inventory is not returning the serial number for the machine and I need it to.  How do I determine what is causing the Hardware Inventory to hang so that I can fix this issue?

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andykn101's picture

aexmachinv.exe /ini MachInvAdm.ini
aexcustinv.exe /in .\AeXCustInvStd.cit /out AeXCustInvStd.nsi
aexsnplus.exe /output xml

It's probably aexsnplus.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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gtingen's picture

I tried seperating them and running them individually and it is definitely the aexsnplus.exe that is causing the issue.  How do I now determine why that is not completing? 

andykn101's picture

There's a section in there on the v6 AeXSNPlus executable and it's command line arguments. Trying different ones may help.

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KESH MAN's picture

AeXInvSoln.exe /hidden /s AeXInvSolnAdm1.ini is the right one for Hardware inventory.

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Eli Lilly and Company, Indianapolis, USA

 

 

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KSchroeder's picture

Usually this is due to the machinv hanging, and you can fix it by adding /norbin switch. If you're sure it us snplus, see the following
http://www.symantec.com/docs/TECH12648
http://www.symantec.com/docs/TECH39047
http://www.symantec.com/docs/HOWTO6975 (esp. The /nowbemifsnfound switch)

Also try /nosndata16 (think that's it) if this is a 64bit server.

Thanks,
Kyle
Symantec Trusted Advisor

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