Has anyone customized the Helpdesk Summary Dashboard?

I have tried.

I didn't get very far though.  It looks like it's using some dedicated code to do what it does.

Admittedly I didn't try to hack too far into it to make it show what I wanted.

You can see all Workers if you're an admin in the security roles. Another thing to do is to give the desired worker account the "Administer Incidents" access under "Incident Privileges" in the worker's security role.

Let me know if you need more help.

I made a copy of the NSDashboard.aspx file and put it in the worker entry point directory. I added a new style for an additional priority my customer uses. I used the standard customization process to copy the NSDashboard.ascx file to the custom directory. I updated the queries to reflect the additional priority I added. I added graphData update lines to the FinalizeTemplate sub. I inserted some new aw:Panel tags in the xml markup. Then I messed with the chart parameters to get the chart to display an additional column. Specifically ColorData, FontName, FontSize, FontStyle were tweaked. Finally I updated a custom version of the ReportQueries.xml to include new and modified queries. Now I get a dashboard that can be used as a webpart for a portal console.