We have clients who occasionaly report that their Auto Protect is disabled. Rebooting usually fixes the problem but it is happening more and more often and to a larger number of users. We have roughly 50 users and it just happened to about 6 of them today. Our clients are starting to get frustrated by all of this.

My understanding of what is going on is that the definitions load on the client, the database fails to initialize and auto protect gets turned off. I don't know for sure if this is causing it but it kind of makes sense since it only happens occasionaly. (About once a week)

The event log error on the client machine is:

Auto-Protect Error: Auto-Protect is disabled because registration of the virus databases failed
Source: Symantec AntiVirus     Event ID: 42

I noticed a kb article here: http://service1.symantec.com/support/ent-security.nsf/docid/2007022213574348?OpenDocument&seg=ent&src=_mi&product=SAVCORP&version=11.0&language=english&module=1000&error=0074&build=symantec_ent

It mentions the problem should be fixed in MR6 MP1. How do I determine if this is installed or not on the server? Also doesn't running intelligent updater on a client kind of defeat the point of pushing definitions out from your server? (LAN bandwidth used vs. Internet)

I have also heard a bunch of other ideas to try anywhere from stopping service, running intelligent updater, starting service to reinstalling the client software to running a diagnostic on the server. Has anyone had any positive results from any of these solutions or have other throughts?

Thanks.