ServiceDesk

Ok, so I've been beating my head against this one today ...

I wanted to create a portal page for the users here, as simple as possible.

So I created a new page, and added the "Service Catalogue" component
Set my Default Category to the new one I created earlier with my forms in it.

this isnt a problem, it shows up nicely and the user can click on them.

BUT the new window that pops up will NOT automatically log on, and the URL is missing the EnsembleID !

Change the WebPart to the ServiceCataloge Featured Web part - and all is good - the windows pop up properly and work as intended...

Before anyone asks, yes, my service Cataloge Forms have the "EnsembleID" checkbox ticked.

Cheers

I've run into this as well, so I think that it's a bug. It would be really nice to simply embed a Service Catalog category in there, but if it's not passing the EnsembleID, it's simply not going to work right. You get prompted to log in every time and I don't know as there's anything you can do about it because the AD authentication happens at the portal level, not at the workflow level.

If anyone has found a solution, that would be great.