Endpoint Protection

 View Only

  • 1.  Having Error when switch to Computer mode/user mode

    Posted May 19, 2011 10:26 PM

    When i trying to switch from a user mode to computer mode encounter below error message

     

    user [username\domain] already exist in the group "[group name]"

     

    do anyone facing this before?

     

    SEPM Version: 11.0.6100.645

    Client Version: 11.0.6100.645



  • 2.  RE: Having Error when switch to Computer mode/user mode

    Broadcom Employee
    Posted May 19, 2011 11:41 PM

    serach for that instance from SEPM console, from message it looks like it will be a double entry.



  • 3.  RE: Having Error when switch to Computer mode/user mode

    Posted May 19, 2011 11:59 PM

     

    there could be multiple entry; do u see green dot next to the the user icon? did you sync from AD?

     

    Removing duplicate clients from the Symantec Endpoint Protection Manager using the CleanClients tool

     

     

    http://www.symantec.com/business/support/index?page=content&id=TECH97371



  • 4.  RE: Having Error when switch to Computer mode/user mode

    Trusted Advisor
    Posted May 20, 2011 07:23 AM

    Hello,

    Easy Steps.

    Except the clients with the computer icon (computer mode), Delete all those clients which show a different Icon and you would not have duplicate enteries.

    Concentrate on those clients which have a computer icon.

    mode.JPG

     

    Check these Articles:

     

    "Switch to user mode" will not delete the current record if the same user-mode record exists in an imported organizational unit (OU)